Guest Services Specialist Broadbeach, Gold Coast QLD | Front Office & Guest Services (Hospitality & Tourism) | Full time

About the Company Alloggio is a holiday accommodation management company operating across Australia and Recent Zealand. Founded in December 2015, we bring together local teams to elevate the experience for owners and guests, while building strong relationships with the communities and vendors we work with.

About the Role Support guests throughout their stay and help keep holiday properties guest-ready. You'll answer questions, coordinate issues, inspect properties and work with internal teams on a full-time basis, working standard business hours with occasional weekend rotation.

Duties

Support guests across phone, email, chat and social media

Coordinate bookings, requests and property issues

Conduct property inspections and complete checklists

Recommend upgrades, welcome packs and fresh linen

Collaborate with internal teams to keep every property guest-ready

Skills & Experience

Guest services,



hospitality or high-volume customer service experience

A calm, solutions-focused communication style

Strong organisation and attention to detail

Confidence using digital channels and current systems

Availability to work a rotating weekend shift roughly twice a month

Roster

Full time, 5 days a week

Standard business hours, 8:30am to 5pm

Weekend rotation approximately twice a month, with a weekday off in lieu

Culture People enjoy working in this team because every day is different, and the work directly shapes a guest’s stay. You'll join colleagues from diverse backgrounds who value practical support, problem-solving and a positive guest experience.

Full time, secure roster with predictable business hours

Only two weekend shifts a month

Staff travel discounts

Noosa office location

Career growth in hospitality and real estate

A fun, growing team

📌 Guest Services Specialist Gold Coast
🏢 Alloggio
📍 Gold Coast