Join us in a dynamic, customer-first environment where your people skills and sales acumen make a real impact. This is a front-line customer service role with a solid sales focus, ideal for someone who thrives in a rapid-paced team setting and is driven to meet business goals, working across our Nambucca Heads and Coffs Harbour offices whilst providing support to our Kempsey office as required. As the friendly face and voice of our branches, you'll play a key part in delivering exceptional service and driving success.

Key responsibilities

Providing outstanding customer support, both in person and over the phone, with warmth and professionalism

Providing assistance with NRMA Insurance and The NRMA M&S; products in a way that meets customer needs and builds trust

Collaborating with a small, high-performing team to achieve individual sales targets and branch-wide goals

Complete training and maintaining compliance, ensuring up-to-date knowledge of products and procedures

Accurately receipt payments for Insurance and Membership transactions with attention to detail





About you

Exceptional customer service skills, backed by at least 3 years of experience in a customer-facing position

Team-oriented spirit with the ability to work closely within a small team to achieve sales targets

Highly developed communication skills, both written and verbal, to connect confidently and clearly

Keen attention to detail, ensuring accuracy in all tasks

Proven problem-solving ability, with creative thinking and sound judgement

Tech-savviness, including proficiency across multiple computer programs

Confident cash handling, ensuring transactions are smooth and accurate

Experience in the banking or insurance sector is a bonus, but not a must - we value your transferable skills and potential

About us Shormab Pty Ltd is an Authorised Representative of NRMA Insurance. The successful applicant will be employed by Shormab Pty Ltd, not NRMA Insurance.

📌 Customer Service/sales Consultant Nambucca Heads
🏢 Shormab
📍 Nambucca Heads