Wolters Kluwer Australia is seeking a commercially minded Retention Manager to strengthen customer retention and protect recurring revenue across our portfolio. You will own retention strategy, identify at-risk customers and partner with Sales and Customer Success to improve outcomes.
You will combine customer engagement with commercial negotiation and data-driven account management. Lead renewal conversations, develop recovery plans for at-risk customers and ensure ongoing value delivery.
📌 Remote Strategic Retention Lead Renewals Melbourne (Australia)
🏢 Wolters Kluwer
📍 Australia
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