The City of Parramatta in Current South Wales is seeking a Customer Contact Centre Officer to improve service delivery and respond to inquiries in a timely, qualified manner. This permanent full time role is based in Parramatta with hybrid working options.
You will work as a member of the Customer Contact Centre Team, handling enquiries across channels, developing knowledge to resolve 80% of contacts without escalation, and using council systems to transact for customers.
📌 Hybrid Customer Experience Specialist Parramatta
🏢 City Of Parramatta
📍 Parramatta
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