Key responsibilities

Responsible for the tele- and on-site technical support and post sales support.

Commissioning, troubleshooting, firmware/hardware updating Hybrid / storage inverter and EV charger.

Reporting and following up with head office in relation to product failure with clear descriptions

Pro-actively work with installers & retailers and provide them best-in class customer experience.

Regular follow-ups on the technical issues and build a healthy relationship with installer & retailers.

Qualifications & Requirements

Bachelor degree or above: must be electrical or electronics background.

Preferred minimum 1 year of working experience in the solar or EV charger industry especially dealing with product trouble shootings

Solid ability to analyse and solve problems independently.

Reliable and self-motivated

The ability to learn new technologies quickly

Solid Microsoft office skills

Ability to work effectively in a team workplace,

Excellent communication skills

A friendly, positive and customer-driven attitude

Excellent time management and organizational skills

Adapt to frequent travel

Driving license required.

📌 Service Engineer Ev Charger Victoria
🏢 GoodWe
📍 Victoria