Looking to start a career in banking and financial services while gaining a nationally recognised qualification? We are seeking a motivated and customer-focused Banking Branch Trainee to join our client in Smithfield QLD. This full time traineeship offers the prospect to gain valuable hands-on experience while completing a Certificate III in Financial Services.

About the Role

As part of a supportive branch team, you will develop practical skills and experience across a range of banking and customer service activities, including:
Assisting customers with their everyday banking needs
Responding to customer enquiries and providing outstanding service
Building strong relationships with customers
Learning about banking products and services
Assisting with customer requests and resolving issues
Supporting the day-to-day operations of the branch
Identifying opportunities to connect customers with suitable products and services

About You

To be successful in this role, you will be:
Friendly, professional and customer focused




A confident communicator with solid interpersonal skills
Reliable, motivated and eager to learn
Interested in developing a long-term career in banking or financial services
Available to work full-time hours, Monday to Friday
Previous customer service experience in highly regarded but not essential.

What's on Offer?
Certificate III in Financial Services
Valuable on-the-job training and industry experience
Ongoing mentoring and support throughout your traineeship
A excellent entry point into the banking and the financial services industry
Monday to Friday work schedule

This is a First Nations identified role and applications are invited from Aboriginal and/or Torres Strait Islander peoples. This position is designated under relevant legislation as a special measure to support equal opportunity. Shortlisted applicants will be subject to a criminal history check.

📌 First Nations Retail Banking Trainee Cairns Regional
🏢 ARC Group
📍 Cairns Regional