First Line It Support Analyst — Customer Focused Desk Liverpool

First Line It Support Analyst — Customer Focused Desk Liverpool

27 Oct
|
Torus Group
|
Liverpool

27 Oct

Torus Group

Liverpool

Torus Group in Liverpool is seeking a Service Desk Analyst to join the IT team on a 6-month contract. This role provides first-line IT support to colleagues across the Torus Group, handling incidents, service requests and day-to-day technology issues from a busy, customer-focused setting.

You will be the first point of contact for IT support requests via phone, email and self-service portals, log and triage incidents in the ITSM system, and own tickets through to resolution.

📌 First Line It Support Analyst — Customer Focused Desk Liverpool
🏢 Torus Group
📍 Liverpool

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