About the role

Hamilton Island Private Apartments is looking for an experienced Guest Service Agent to join our team. The successful candidate will be a happy and self-motivated person seeking a long-term position, with great flexibility and availability to work all shifts across 7 days. You will be discreet, trustworthy and have great integrity, displaying strong initiative and problem-solving skills and be able to self-motivate in a work-from-home setting.

Key responsibilities
Booking Management: Taking, changing, and cancelling reservations via phone, email, or OTA's.
Check-in/Check-out: Registering arriving guests and preparing final correspondence.
Guest Services: Answering inquiries regarding apartment facilities, local attractions, and services.
Housekeeping Coordination: Communicating with maintenance and cleaning staff to ensure apartments are ready for guests.
Administrative Tasks: Handling payments, updating the booking system RMS, OTAs and managing phone calls.
Valet Services: Coordinating transfers with Valets.
Resolving problems & complaints: Communicating with guests,



valets and housekeepers.

About you
Excellent time management skills and ability to prioritise tasks effectively without supervision.
Robust computer and administrative skills.
Front office administrative hospitality experience, including Property Management Systems & Online Travel Agents (OTAs).
Excellent verbal and written communication skills to handle guest interactions professionally.
Proficiency in property management software and MS Office. Prior RMS experience will be highly regarded.
Solid interpersonal skills, empathy, and patience.
Ability to manage check-ins, phone calls, and admin tasks simultaneously.
Previous experience in hotel/motel/apartment rental and customer service is required.
Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights).
Prior experience with the Whitsundays region will be highly regarded.

📌 Guest Service Agent Hamilton Island (Australia)
🏢 Hamilton Island PA
📍 Australia