Lead Customer Service Specialist Quick Paced Store

Location: North Sydney, Australia

Job Description

About the organisation

The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.

About the role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities
Handle incoming calls and emails from customers, processing orders and requests accurately
Maintain customer service and logistics registers, ensuring timely updates
Build customer loyalty through professional and courteous service
Collaborate with internal teams, including sales and finance, to address customer needs
Conduct shipping and invoicing tasks in the inventory management system
Provide administrative support and manage customer records effectively
Liaise with external partners to track shipments and resolve issues

Skills & experience




Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
Proficiency in Microsoft Office, particularly Excel, for reporting and data management
Ability to work independently and as part of a team, demonstrating a proactive approach to tasks

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Market-competitive salary reflecting your experience and skills.

Perks and perks
Competitive salary: $71,000 base + super
Weekly bonuses and incentives
Hybrid work model: 2 days remote, 3 days onsite
Access to learning and development programs

Equal Opportunities

We welcome applications from a diverse range of candidates. Our inclusivity extends to people of all backgrounds, abilities, and identities.
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