Join ARMA, part of the Credit Explicit Group, a quick-growing ASX-listed technology disruptor transforming debt recovery. Based in the same complex as The Grounds, Alexandria, we specialise in commercial, consumer, and insurance collections — with a robust focus on respectful, customer-first engagement.

About the Role

This is a full-time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties. You'll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a fast-paced, detail-driven environment.

What You’ll Do
Negotiate payments to achieve positive financial outcomes for all parties
Problem solve and objection handling to achieve account resolution.
Ensure compliance with industry regulations and guidelines
Support customers, including those experiencing financial hardship




Resolving customer queries in a timely manner and actioning accordingly.

What You’ll Bring
Strong communication, empathy, and negotiation skills
High attention to detail, time management, and resilience
Ability to thrive in a high-volume call centre setting

Why ARMA?

Work in a beautiful, up-to-date office with premium breakout spaces including a cafeteria, pool table, onsite gym, PlayStation, and Zen rooms — all designed to support your wellbeing and work-life balance. Plus:
Comprehensive training and leadership development programs
Generous bonuses and staff incentive schemes
Fun quarterly team outings and regular events
EAP access and a truly inclusive, people-first culture
Growth opportunities in a rapid-growing organisation

Hours: Monday–Friday, 8:30am–5:00pm
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📌 Customer Relationship Manager – Call Centre Commercial Sydney
🏢 ARMA Group
📍 Sydney