Established Local Government looking for a Senior Customer Experience Officer

About Our Client

This role is within the public sector and is located in Rhodes.

Job Description
Provide exceptional customer service across various communication channels, including phone, email and in-person interactions.
Address and resolve customer enquiries promptly and professionally.
Maintain accurate records of customer interactions and transactions in the system.
Collaborate with internal departments to ensure seamless service delivery.
Identify and elevate issues or complaints to the appropriate team or manager.
Assist in improving processes and systems to enhance customer experience.
Support the team in achieving service level agreements and performance targets.
Provide training or guidance to junior team members as needed.

The Successful Applicant

A successful Senior Customer Experience Officer should have:




Robust customer service skills with a focus on delivering positive outcomes.
Experience in handling customer enquiries in a qualified setting.
Proficiency in using customer relationship management (CRM) systems.
Excellent verbal and written communication skills.
Ability to work effectively as part of a team and independently.
Attention to detail and solid organisational skills.
Problem-solving abilities to address and resolve customer concerns.
Current class "C" driver's license
Working with Children Check or willingness to obtain one
Current First Aid & CPR training
Fluency in Mandarin or Korean
Experience working within local government or a similarly regulated environment.
Exposure to finance administration.

What's on Offer
Temporary position providing valuable experience in the public sector.
J-18808-Ljbffr

📌 Senior Customer Experience Officer 38 Hours Sydney
🏢 Lounjee
📍 Sydney