About the role A Service Advisor position at Cricks Nambour dealership, part of the Autopact Group. You will deliver an exceptional customer service experience in a high-performing service department that manages high customer retention and above-national-average customer survey scores.

Key responsibilities
Greeting and serving customers for the service department
Advising customers on vehicle updates regarding repairs or servicing
Following manufacturer and dealership warranty policies effectively and efficiently
Coordinating daily service appointments
Meeting individual and team targets
Managing customer expectations
Ensuring customer satisfaction through excellent customer service
Preparing for next-day appointments
Booking customer vehicle services via email, phone, or face-to-face
Preparing Repair Orders and Job Sheets for workshop execution

About you
Proven customer service background
Consistently creating a memorable customer experience
Explaining the value of vehicle services and repairs
Working cooperatively in a team environment
Genuine care for external and internal customers
Exceptional organizational skills with solid time management
Ability to logically solve problems




Strong attention to detail and communication skills
High level of personal presentation
Current driver's license is mandatory

Perks
Fully maintained company vehicle
Monday to Friday with an RDO Roster
Attractive remuneration package with industry-leading commission structure
Staff and family perks, including discounts on vehicles, finance, and servicing, discounted health insurance, and access to Employee Assistance Program
Friendly culture and supportive working environment
Extensive training and development opportunities
Explicit and defined career path for progression

About us

Cricks Nambour is part of the Autopact Group, where excellence drives 32 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands. Our overarching mission is 'For everyone to Drive Away Happy, every time.' This commitment extends to our customers, dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community. At Autopact, diversity is celebrated and equal prospects are provided to all.

📌 Automotive Service Advisor Nambour
🏢 Garry Crick Autogroup
📍 Nambour