An chance foran experienced, dynamic and energetic Front Desk Supervisor has become availableto join our passionate team at 57 Hotel, a 92-room boutique hotel in Surry Hills.

The main purpose of this role is to supervise daily front-desk operations, provide exceptional customer service to guests and assist higher management.

KEY RESPONSIBILITIES:
Manage daily operations of the Front Office department;
Supervise, train and assist the Hotel staff to ensure all the Hotel's standards and procedures are met and observed;
Ensure close cooperation with all departments and properties regarding daily operations;
Ensure all guest requests are accurately actioned with prompt follow through;
Create cutting-edge ways to upsell additional services to our guests;
Take personal responsibility to ensure that all inquiries are addressed;
Manage individual and group reservations;
Manage and resolve guest challenges.





In order to maintain these responsibilities the successful applicant must have:
Previous supervisory experience in front office or reservations in a similar setting of a 100 key hotel;
Working knowledge of Room Master Property Management System would be highly advantageous;
Excellent verbal and communication skills;
Be able to work independently and within a team environment;
Ability to work to tight deadlines and keep cool under pressure;
Excellent attention to detail;
Strongorganizational skills and ability to prioritize;
Microsoft Office Skills (Word, Excel and Outlook);
Availability to work days, nights, weekends and public holidays;
Exceptional customer service with internal and external guests;
Excellent grooming and professional presentation at all times;
First Aid certificate or ability to obtain;
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📌 Front Desk Supervisor Sydney
🏢 57 Hotel
📍 Sydney