Claims Specialist | Motor | Melbourne's East | $85,000 + super

About the Organisation

Our client is an established Victorian insurance brokerage with a solid focus on client service and technical knowledge. Its in-house claims team of about 10 manages claims for the brokerage's clients.

About the Role

We're recruiting a Claims Specialist to manage a portfolio of motor claims.

This is a brokerage claims role, not an insurer claims role. There is no settlement authority. You advocate for the client with insurers to reach the right outcome.

Responsibilities include:
Managing a portfolio of motor claims from lodgement to finalisation
Advocating for clients with insurers, assessors and repairers
Interpreting policy wordings and explaining claim decisions to clients
Keeping clients and account managers informed at each stage
Handling disputes and complaints, and escalating where needed
Meeting the team's service standards and KPIs

About You





You'll have experience managing motor claims, from a brokerage, insurer, assessor or TPA. Candidates from an underwriting background will also be considered.

Ideally you'll bring:
End to end motor claims experience
Confidence interpreting policy wordings
Explicit written and verbal communication
A car and driver's licence (the office is in a business park)

What's on Offer
$85,000 + super
Car parking provided
Full time in the office during the 6 month probation, then 3 days in the office and 2 from home
A claims team of about 10

Please note, as part of securing your recent position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks.
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📌 Claims Specialist Motor Melbourne
🏢 Hooker And Heijden
📍 Melbourne