Department of Education Victoria in Melbourne is seeking a Product Leader to drive the strategy and roadmap for the contact centre platform. You will coordinate across service, architecture and operations to deliver digital, omni-channel customer engagement and optimise licensing cost.
This senior role requires solid stakeholder management and cross-functional collaboration to translate business needs into actionable product improvements.
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📌 Omni Channel Contact Centre Product Lead Melbourne
🏢 Department of Education Victoria
📍 Melbourne
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