Senior Medical Receptionist / Assistant Practice ManagerSenior Receptionist / Assistant Practice Manager: GP Practice, ToowongNeighbourhood Medical is a private-billing, GP-owned general practice in Toowong, specialising in women's and children's health.
We have recently moved to a beautiful purpose-built clinic and doubled in size.
We're known for our "slow medicine" philosophy: unhurried, relationship-based care that puts patients first.We're looking for an experienced medical receptionist who is ready to lead.
You'll set the tone for every patient's experience of our practice and support a team that's already solid and cohesive.The roleYou will lead our reception and admin team day to day.
That means making sure the front desk runs smoothly, patients feel genuinely cared for, and our doctors are well supported.
You'll be part of the practice's leadership team, working closely with practice management, the Practice Principals and our Nurse Team Leader.Key responsibilities include:Managing the reception roster, including leave requests and short-notice cover, to keep the practice well staffed while managing staffing costsSupervising and supporting the reception team, including taking part in performance management and encouraging adherence to HR policiesOverseeing front-desk operations, including appointments, patient flow, billing and Medicare claimingManaging day-to-day banking, Medicare enquiries, debt collection and billing correctionsSupporting the team with patient interactions, such as managing wait times,



explaining billing, and receiving and documenting feedbackSupporting practice management with reception recruitment and with developing training plans for new receptionistsAttending weekly leadership meetings and helping run reception team meetingsNurturing our practice culture by listening to staff feedback and raising emerging HR issues earlyIdentifying improvements to reception workflows and systemsWorking on the front desk alongside your teamAbout youAt least 3 years' medical reception experience, including GP practice experience (essential)Experience leading or supervising a reception or admin team, or a clear readiness to step into leadership, along with a willingness to build your skills in HR and rosteringBest Practice experience is highly regardedConfidence with Medicare and private billingA calm, organised approach and the ability to manage competing demandsExcellent communication and problem-solving skills, and genuine warmth with patientsAlignment with our values: excellent communication, healthy boundaries, a slow medicine approach, self-care for staff, and efficient, reliable and responsive systemsA beautiful, purpose-built clinic in a convenient inner-Brisbane locationA supportive, values-driven team that models the self-care it promotesA practice that values unhurried, high-quality care over volumeA handover period to help you settle confidently into the roleStart date: early November ****
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📌 Senior Medical Receptionist / Assistant Practice Manager (Brisbane)
🏢 Neighbourhood Medical
📍 Brisbane