FOREVER USOur story started with a simple premise; to create moments worth remembering through the pieces in her wardrobe.
Twenty years later, we've built a global Australian fashion brand loved across more than 25 countries.THE PERKS WE OFFER YOUBenefitsA generous 40% employee discount (plus regular discounts for family and friends)Daily subsidised coffee and lunch from our in-house caféLoyalty and birthday leave to celebrate the moments that matterRecruitment referral incentives to help us find outstanding peopleWellbeing and sustainability programs to support you and the planetOngoing learning and development opportunitiesService awards and recognition initiativesSubsidised car parking for a smooth commuteA vibrant head office in Richmond – Melbourne's creative hubThe chance to be part of a truly global brand, spanning 5 continentsYOUR DREAM OPPORTUNITYJoin Forever New as our Email & CRM Campaign Specialist and take ownership of engaging email and SMS campaigns across our international market.Working across Brand, Ecommerce, Creative and Product teams, you'll bring customer data, personalisation and commercial thinking together to create relevant, high-performing campaigns.
Perfect for a hands‐on CRM specialist who loves combining creativity, customer insight and performance.Get Excited ToOwn the planning and delivery of email and SMS campaigns across multiple marketsManage campaigns end to end,



from briefing and audience selection through to deployment and reportingCreate targeted and personalised customer experiences using lifecycle, loyalty and behavioural dataLead testing and optimisation across content, audiences, offers, timing and frequencyAnalyse campaign performance and turn insights into clear actionsPartner with Brand, Creative, Ecommerce, Digital and Product teams to deliver impactful campaignsSupport best practice across campaign quality, deliverability and customer experienceThe Skills And Experience You Offer UsYou're commercially minded, customer-focused and equally comfortable owning the bigger picture and getting hands‐on with campaign delivery.3+ years' experience in email, SMS, CRM, lifecycle or retention marketingExperience with Emarsys, Salesforce Marketing Cloud, Braze, Klaviyo, Adobe Campaign or a similar platformHands‐on experience building, testing and deploying email campaignsStrong knowledge of segmentation, personalisation, QA and email best practiceConfidence analysing performance and turning insights into actionExcellent organisation, attention to detail and stakeholder managementRetail, ecommerce, fashion or apparel experience is highly regardedOUR VALUESThink CustomerRespect for AllKeep it SimpleTake ResponsibilityAct with PaceJoin Forever New and shape your future in fashion with a team that values your growth, supports your development and celebrates your wins.
to make this your moment.
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📌 Email & Crm Campaign Specialist (Victoria)
🏢 Forever New Clothing
📍 Victoria