About the Role:
We are seeking a Sales & Quoting Specialist to act as the primary point of contact for trade customers, managing enquiries, quotations, order processing and ongoing account relationships.
This role combines:
Trade sales
Estimating and quoting
Customer service
Order management
Account management
The successful candidate will work closely with manufacturing, production and logistics teams to ensure orders are accurately quoted, processed and delivered.
Key Responsibilities Trade Sales & Customer Service
Act as the first point of contact for trade customers via phone, email and in person.
Provide advice on timber doors, mouldings, profiles and finishes.
Respond to enquiries and quotation requests.
Convert enquiries into confirmed orders.
Build and maintain robust trade account relationships.
Identify upselling and repeat-order opportunities.
Resolve customer issues professionally and effectively.
Quoting & Estimating
Prepare and price quotations independently.
Ensure accurate pricing of materials, labour and project scope.
Generate quotations on the spot where possible.
Follow up submitted quotations.
Update and revise quotations as required.
Order Management
Process sales orders accurately through internal systems.
Track customer orders through production and delivery.
Keep customers updated on lead times and progress.
Resolve order discrepancies before they impact customers.
Conduct post-delivery customer follow-up.
Account Management & Administration
Manage trade accounts from enquiry through fulfilment.
Maintain customer records and information.
Complete data entry, filing and document management.
Coordinate customer appointments and internal meetings.
Process transactions accurately.
Cross-Functional Collaboration
Work alongside Sales, Production, Logistics and Purchasing teams.
Confirm production lead times and delivery requirements.




Resolve internal issues within agreed timeframes.
Share customer feedback to improve service.
Assist other departments during peak periods.
Systems & Process Improvement
Use ERP and CRM systems daily.
Maintain product, pricing and market knowledge.
Contribute to process improvements.
Support reporting and system enhancements.
Participate in ongoing training and development.
Key Performance Indicators (KPIs)
95%+ customer satisfaction score.
Respond to all enquiries within 1 business day.
98%+ quotation accuracy.
98%+ order accuracy.
Complete follow-up on all quotations and post-delivery customer interactions.
Maintain 99%+ CRM accuracy.
No unresolved internal issues older than 48 hours.
Essential Experience
Trade sales, customer service or sales support experience.
Strong estimating and quoting experience.
Ability to accurately price bespoke jobs independently.
Experience managing quotations through to fulfilment.
CRM and ERP experience.
High-volume customer interaction experience.
Strong written and verbal communication skills.
Highly Desirable Experience
Building products industry.
Timber products.
Cabinet making.
Joinery.
Interior design.
Manufacturing environment.
ERP, CRM or quoting systems experience.
Strong sales mindset.
Excellent relationship-building skills.
Ability to multitask and manage competing priorities.
Ideal Candidate Backgrounds
Internal Sales Estimator
Sales Estimator
Building Products Estimator
Doors & Frames Estimator
Joinery Estimator
Cabinetry Estimator
Timber Industry Sales Representative
Trade Counter Sales Professional
Manufacturing Sales Coordinator
Architectural Products Sales & Estimating Professional
Working Hours
Monday to Friday
8:30am – 5:00pm
Benefits
Full-time permanent position
Bayswater location
Free secure undercover parking
On-site gym
Supportive team environment
Career progression opportunities
Regular interaction with Sales, Production and Logistics teams

📌 Sales & Estimation Specialist (Melbourne)
🏢 Chandler Macleod
📍 Melbourne