Why this role matters Looking for a role where you can shape how critical technology services perform across a large and evolving network?
As Service Delivery Manager with MAX, you will influence the reliability, stability and continuous improvement of gaming technology used by venues across South East Queensland.
With new venue onboarding and loyalty capabilities creating significant change, this role exists to strengthen operational excellence, elevate service outcomes and ensure technology continues to support business growth.
Your role, your impact Reporting to the Head of Technology - Gaming Operations, you will lead end-to-end service delivery across gaming technology platforms.
This is a hands-on role suited to someone who enjoys balancing operational delivery, stakeholder engagement and continuous improvement.
Drive end-to-end service delivery across gaming technology platformsLead major incident coordination and service restoration activitiesProduce operational reporting and actionable service insightsPartner with business, technical teams and external vendorsEmbed continual improvement across service management processesSupport new venue and loyalty capability implementations What you'll need to succeed You are a proactive service delivery skilled who enjoys being close to the action.
You combine operational expertise with strong relationship skills and are comfortable working across both business and technology environments.
Experienced in managed services and internal technology environmentsStrong capability across information technology service management practicesProven ability coordinating major incidents and service outcomesAbility to influence stakeholders across technical and business teamsExperience managing vendors, service levels and performanceFocus on continuous improvement and operational excellence Perks that make a difference We know that when we belong, we thrive.
That's why we offer: Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave18 weeks paid parental leave for every new parent, no matter your roleTicketing to some of the country's biggest racing and sports events.
Access to our leading wellbeing app and programs to help you be your bestA range of corporate discounts and special offers with leading retailersA diverse and inclusive culture where everyone belongs Get to know us MAX, part of Tabcorp, provides the expertise and services that keep Australia's gaming venues performing at their best.
From regulatory guidance to technical and operational solutions, we help hotels, clubs and casinos succeed - while championing safe and responsible gaming for every venue and community.
With operations across thousands of venues nationwide, MAX is where you can make a real impact and belong where the action is.
Join the action Ready to make MAX your home ground?
Join a team that thrives on collaboration, inclusion, respect, and face to face connection.
If you require adjustments during the recruitment process, please visit our How We Hire page for support and contact details:
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