Senior Regulatory and Compliance ManagerInsurance... slow, outdated, and a frustrating experience for businesses.
But it doesn't have to be.
For businesses and fast-moving startups / scaleups, the customer experience has fallen far behind, leaving them underserved and at risk.
At upcover, we're flipping the script by providing innovative, tech-driven insurance solutions that businesses love—tailored, fast, and built for the pace of today's world.About upcoverupcover is Australia's #1 online insurance broker and one of the fastest growing insurtechs globally,providing commercial insurance solutions to Australian businesses.
Operating at the forefront of digitising business insurance we have two distinct businesses: our digital broking business and a digital underwriting agency that operates in commercial motor.We are game changing the decades old business insurance industry by creating digitally native insurance products in partnership with the world's largest insurers and underwriters.
upcover's platform bridges the gap between cutting-edge technology and the complexities of insurance, ensuring our customers get the protection they need, simply and effectively.The roleAs Regulatory and Compliance Manager, you will be responsible for leading upcover's regulatory, compliance and risk management functions, ensuring the business meets its regulatory obligations across both businesses - our digital broking platform, upcover - and our digital underwriting platform, EIS - as an AFSL authorised representative and insurance broker.This is a hands-on role requiring strong knowledge of financial services regulation, practical experience implementing compliance frameworks, and the ability to work autonomously in a fast-paced environment.
You will work closely with the founders and broader team to embed a culture of compliance while supporting business growth.Key ResponsibilitiesAFSL & Regulatory ComplianceMaintain and monitor compliance with AFSL and CAR obligations, including ongoing adherence to authorisation conditionsDevelop, implement, and maintain compliance policies, procedures, and controlsMonitor regulatory change and ensure the business remains compliant with evolving requirementsPrepare and lodge regulatory reports and notifications as requiredManage relationships with AFSL holder and respond to compliance queries and auditsMarketing & Content ComplianceReview and approve marketing materials, website content, advertising, social media,



and customer communications for compliance with financial services laws, ASIC regulatory guidance, and industry codesEnsure all customer-facing content meets disclosure requirements and is not misleading or deceptiveProvide guidance to marketing and product teams on compliant messaging and claimsMaintain records of approved materials and review processesDesign & Distribution Obligations (DDO)Where necessary and only if required within our EIS digital underwriting business, oversee DDO compliance, including Target Market Determination (TMD) reviewsMonitor product performance and distribution against target market parametersCoordinate DDO reporting to product issuers, incorporating claims and complaints dataIdentify and elevate potential significant dealings or product performance issuesDevelop and maintain the Obligations Register, and processes for our businesses overall and its Risk Management FrameworkMaintain the Risk Register, ensuring risks are identified, assessed, and monitoredCoordinate risk reporting to the Board and managementConduct risk assessments for new products, partnerships, and business initiativesPromote risk awareness and provide risk management guidance across the businessBreach Management & Incident ReportingManage the identification, investigation, and reporting of compliance incidents and breachesMaintain the breach register and ensure timely escalation and reporting of reportable situationsConduct root cause analysis and implement remediation actionsReport to management and the Board on breach trends and systemic issuesComplaints & Internal Dispute Resolution (IDR)Oversee the complaints handling framework in accordance with ASIC RG 271 and the General Insurance Code of Practice / Insurance Brokers Code of PracticeManage and resolve complaints (excluding motor claims complaints,



which may be managed by the Claims Manager)Monitor complaint trends and identify systemic issuesLiaise with AFCA on escalated disputes as requiredEnsure complaints data is captured and reported accuratelyConflicts of Interest & Representative OversightMaintain and monitor the Conflicts of Interest policy and registerOversee representative supervision and conduct obligationsEnsure adequate training and competency requirements are met across the businessCompliance Training & CultureDevelop and deliver compliance training to staff on regulatory obligations, Code requirements, and internal policiesPromote a robust compliance culture across the organisationProvide guidance and support to the business on compliance mattersReporting & GovernancePrepare compliance reports for management and the BoardMaintain accurate compliance records and documentationSupport internal and external audits as requiredAbout YouEssential Experience & QualificationsTertiary qualification in Law, Compliance, Risk Management, Commerce, Business, or related disciplineMinimum 8 years' experience in a compliance role within general insurance, insurance broking, or financial servicesStrong working knowledge of AFSL obligations, Corporations Act (Chapter 7), ASIC Regulatory Guides (including RG 234, RG 271, RG 274), and the General Insurance Code of Practice and/or Insurance Brokers Code of PracticeExperience reviewing marketing materials and customer-facing content for regulatory complianceExperience developing and maintaining compliance frameworks, policies, and proceduresExperience with breach management and regulatory reportingExperience with risk management frameworks and risk registersDesirable Experience & QualificationsUnderstanding of Design & Distribution Obligations (DDO)Experience in an insurance broking or underwriting agency environmentExperience with AFCA complaint handlingExposure to CAR compliance arrangementsANZIIF or other relevant industry qualificationsSkills & AttributesStrong analytical skills with attention to detailExcellent written and verbal communication skillsAbility to interpret and apply regulatory requirements practicallyProactive and solutions-oriented approach to compliance challengesAbility to work autonomously and manage competing prioritiesCommercial mindset—able to balance compliance requirements with business objectivesWhat We OfferFully remote or hybrid working arrangement (Sydney office available)Opportunity to lead and shape the compliance function in a growing insurtechCollaborative, supportive team environmentCompetitive salary commensurate with experience
#J-*****-Ljbffr

📌 Senior Regulatory And Compliance Manager (Sydney)
🏢 upcover
📍 Sydney