You'll have overall responsibility for the people, culture, day-to-day operation and commercial performance of Balmain Public House.
You'll establish clear expectations and standards, lead by example and work alongside your management team to ensure those standards are consistently delivered.
Developing the team beneath you will be key.
As this is a brand new venue with limited staff returning and an exciting recent team coming in, we want someone who enjoys coaching managers, building their confidence and capability and creating an environment where people are accountable, supported and given the opportunity to grow.Key responsibilitiesLeading, mentoring and backing your venue management team to do their best workGrowing future leaders from within and building a bench that lastsSetting the tone for a culture where people own their work, hold each other to a high standard and enjoy coming to workLooking after rostering, hiring, retention and succession so the venue is always well staffedSetting clear standards for service and operations, and making sure they're met every shiftKeeping food, drinks and venue presentation sharp,



so every guest gets a great experience every visitOwning the venue's results, including revenue, wages, COGS and overall profitSpotting opportunities to grow and acting on themFilling the venue's spaces by building up functions and events tradeBecoming a familiar face in Balmain and surrounding suburbsAbout youExperience running a pub, hotel or similar venue as a Senior Operations Manager or as a strong Assistant GM ready for the next stepSolid food and beverage know-how, with a real feel for what makes a great guest experienceA hands-on, visible style, someone who's out on the floor with the team and not stuck in the officeA track record of developing managers and building teams that performGreat communication and people skills, with the ability to bring others alongA history of lifting venue performance and spotting opportunities to growExperience building up functions, events or other revenue streamsConfidence with the numbers, including P&Ls;, margins and keeping labour in check
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📌 Senior Operations Manager (Sydney)
🏢 GPG BALMAIN OP CO
📍 Sydney