About UsProofpoint is a global leader in human- and agent-centric cybersecurity.
We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.
Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.
Our mission is simple safeguard the digital world and empower people to work securely and confidently.
Join us in our pursuit to defend data and protect people.How We WorkBold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactYour day-to-dayManage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when neededMeet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and servicesDevelop deep understanding of customer's business and operational needsMaintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging managementDevelop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutionsProvide proactive recommendations that protect our customer's information assets, leveraging the Proofpoint product suiteIdentify and prioritize short term and long-term goalsPlan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint TeamPlan, document,



and identify risks and challenges for production changes that span multiple services or technologiesMonitors levels customer satisfaction and escalates customer concerns as necessaryResponsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraintsUses independent judgment within broad parametersDesigns and implements solutions to complex problems with minimum supervisionProvide technical guidance to customer teams and respond to enquiries regarding product features and functionalityEmail-Centric Threat hunting & DetectionLead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, business email compromise (BEC), credential harvesting, malware delivery, and abuse of trusted servicesAnalyze messaging telemetry, email headers, URLs, attachments, and user interaction data to identify low-signal, evasive, or novel attack patternsCorrelate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trendsInvestigate suspicious or ambiguous email activity to determine attacker intent, scope of impact, and risk to users and the organizationTranslate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutionsPartner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protectionsDeliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned,



tailored to both technical and executive audiencesWhat you bring to the team3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areasManaged security or consultancy experience is requiredKnowledge of data communication concepts and technologies, specifically email and networkingDevelop innovative ways to leverage existing data and correlate customer data with other sets available at ProofpointWorking knowledge of Windows, Active Directory, and Microsoft ExchangeA history of successfully engaging and inspiring coworkers your team and ensure they work efficiently and effectivelyAbility to effectively work in a team workplace as well as independentlyMust be proactive and have outstanding verbal and written communication skillsThe successful candidate will have relevant experience with Proofpoint products and understand threat protectionA deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects and internal groups to spread threat intelligence landscape awarenessProactive, self-starter driven by setting and achieving goalsBackground in security, especially around threat actor tactics, techniques, and proceduresWhy Proofpoint?
Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesOur CultureOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives.
If you need accommodation during the application or interview process, please reach out to .
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📌 Threat Strategy Manager (Melbourne)
🏢 Proofpoint
📍 Melbourne