About UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards.
Employing more than **** people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.Discovery Parks, Rottnest Islandfeatures 83-luxury tents across several service levels, a resort style pool and Pinky's restaurant offering inside and outside dining areas with spectacular views.The RoleThis casual role will require the successful candidate to commute from Fremantle to Rottnest Island by ferry on a daily basis, so would be most suited to candidates who live within a reasonable travelling distance of the port.
The 30-minute ferry crossing will be paid for by the company.During the peak period October to April - the role will focus mainly on Reservations, assisting at Reception as required.
Outside of the peak period, the opposite will apply.Duties will include but are not limited to:Providing a high standard of customer service and maintaining excellent relationships with the park teams, guests and StakeholdersQuoting availability and rates to our customers and responding to general enquiries by phone and emailProcessing reservations,



changes and payments in line with company policyChecking guests in and out and settling their accountsLiaising with all areas of the business to ensure a smooth operationProviding guests with information about the resort and local areas of interestThe sale of third-party products and merchandise as requiredCompleting relevant day-to-day departmental checklistsWhat we look forTo be successful in this role you will have:Essential - Previous Reservations and/or Front Office experience within the hospitality industryAble to commit to a minimum of 8 months in the rolePassion for delivering exceptional Guest experiencesProficient computer skills, including knowledge of RMS or a comparable Reservation Booking SystemExcellent communication and interpersonal skillsThe ability to handle financial transactions accuratelyStrong organizational skills and attention to detailHeaps of enthusiasm and a positive attitudeA high standard of personal presentationFlexibility to work weekends, public holidays, and evenings as requiredBenefits to YouCommute to work on the island with ferry costs coveredThe chance to work on an A-Class reserve and enjoy the uniqueness of Rottnest IslandDiscounted accommodation at over 300 G'day Group holiday parks nationally.Discounts with our G'day Rewards PartnersService recognition awardsAccess to Employee Assistance ProgramInternal promotions and opportunities
#J-*****-Ljbffr

📌 Guest Service Agent: Discovery Resorts - Rottnest Island (Western Australia)
🏢 Discovery Resorts
📍 Western Australia