Vater Machinery is a proud, family-owned business with a long-standing reputation for excellence across South Australia.
With branches in Saddleworth, Kadina, and Nuriootpa, we support farmers and industry partners with high-quality machinery, parts, and after-sales service.We are currently seeking a dynamic and experienced Manager to lead our Nuriootpa Service Department.
This is an exciting opportunity for a strong leader who thrives in a rapid-paced environment and is passionate about delivering exceptional service outcomes.About the RoleAs the Service Manager, you will oversee the daily operations of the service department, ensuring the efficient delivery of high-quality repairs, timely turn-around, strong financial performance, and superior customer satisfaction.You will lead a skilled technical team, manage service administration and warranty functions, and contribute to continuous improvement across processes and systems.
Your ability to balance technical understanding, leadership, and customer service will be key to success.Key responsibilities include:Leading and supporting a high-performance technical service teamManaging workshop operations, workflow planning, and labour utilisationMaintaining service integrity through quality repairs & efficient turnaround timesManaging warranty processes, WIP, invoicing and internal repair ordersRaising purchase orders, sourcing equipment, and preparing quotationsDriving continuous improvement in systems, service standards,



and efficiencyBuilding strong relationships with customers and internal departmentsHandling escalated enquiries and ensuring positive customer outcomesEnsuring WHS compliance and maintaining a safe, well-equipped workshopAbout YouYou will be an engaging and organised leader who brings professionalism, initiative, and a strong customer focus.
You support your team through coaching, direction, shared learning, and clear communication, and you thrive on improving processes to deliver better results.To succeed in this role, you will have:Effective people management and leadership skillsExcellent time management, workflow planning, and problem-solving skillsAbility to lead, mentor, and develop high-performing teamsGood customer service skills and experience in problem resolutionStrong / clear communicator with a customer-first mindsetConfidence in using computer systemsA knowledge or interest in agricultural practicesA current motor vehicle licenceWe are looking for someone who embodies our core values: Solution Finders, Respect, Honesty, Best of Breed, and Legacy Builders.What We OfferFull-time role with competitive remunerationCompany vehicle (for work purposes) + mobile phoneProduct trainingSupport from a respected SA family-owned dealershipOpportunities to contribute to process improvement and team growthA positive, safety-focused work environment where your leadership makes a differenceJoin the Vater Machinery TeamIf you are a motivated leader with a passion for delivering excellent service and developing strong teams, we would love to hear from you.
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📌 Service Manager – Nuriootpa (South Australia)
🏢 Vater Machinery
📍 South Australia