Australian Council on Healthcare Standards - Sydney NSWThe Customer Services Manager is a relationship manager for members of an ACHS accreditation program.
This role is pivotal in the dissemination of information and advice relating to accreditation programs to current and prospective members.Key responsibilitiesOptimise timely engagement and communication with membersContract management of ACHS accreditation program membershipsProvide tailored advice and support on accreditation program requirementsReview accreditation documentation and undertake quality review of assessment reportsTimely response to prospective accreditation membersAbout youExperience in applying accreditation programs within a healthcare organisationExperience at management level within a healthcare organisationKnowledge of healthcare accreditation standards, e.g. National Safety and Quality Health Service (NSQHS)



StandardsClient relationship and contract management experienceCustomer focused approach to service provisionAbility to work effectively within a multidisciplinary teamAbility to prioritise and allocate workloadPersonal computer skills in word processing and database applicationsRelevant tertiary qualificationsAbout usThe Australian Council on Healthcare Standards (ACHS) is Australia's leading independent, not-for-profit accreditation provider, with over 50 years of experience supporting healthcare organisations to improve quality and safety.
ACHS is dedicated to maintaining market leadership by prioritising member needs and satisfaction, expanding service offerings while maintaining quality and safety focus, utilising data to drive decision-making and improve performance, and cultivating an agile organisational culture.Whilst this role is Sydney based, applicants based in Victoria will also be considered.ACHS is committed to diversity and social inclusion.
Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.
Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities and people who identify as LGBTIQ are welcomed.
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📌 Achs Customer Services Manager (Sydney)
🏢 Australian Council on Healthcare Standards
📍 Sydney