Job DescriptionMultiple Roles Available | Four-month Contract with Possible Extension | South Brisbane Location
Your new company
Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane.
We are partnered with a Local Government organisation in Logan to recruit a Customer Service Representative for a temporary contract until the end of February **** with the possibility for extension.Your new role
As a Customer Service Representative, you'll provide high-quality frontline support to customers across a range of channels, including phone, email, web chat and face-to-face enquiries.
You'll assist customers with information, requests and transactions, aiming to resolve enquiries efficiently at the first point of contact.
During this temporary role, your responsibilities will include:
Responding to customer enquiries via phone, email, webchat and face-to-face channels
Providing accurate information and resolving customer requests in a professional manner
Researching information and escalating more complex enquiries where required
Processing customer payments and transactions in line with procedures
Maintaining accurate customer information across internal systems and databases
Supporting internal teams and contributing to continuous improvement initiatives
What you'll need to succeed
To excel in this position,



you should have:
Strong customer service experience, ideally within a contact centre environment
Excellent written and verbal communication skills
Confidence dealing with a wide range of customers and resolving difficult or escalated enquiries
Robust computer skills, including accurate data entry and database use
Ability to work under pressure and make sound decisions within established procedures
A proactive, team-focused approach with solid problem-solving skills
What you'll get in return
Through Hays, this role offers you an hourly rate of $39 + super, an prospect to progress your career with a Local Government organisation and:
Weekly pay cycles
Nominated choice of superannuation fund
Online timesheet submission and approval
No hidden costs or payroll deductions for our services
Regular contact with consultants throughout the duration of your assignment
Experience providing administrative support
What you need to do now
If you're interested in this role, click "apply now" to forward an up-to-date copy of your CV to
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed.
We actively encourage people from diverse backgrounds to apply.
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📌 Customer Service Officer (Brisbane)
🏢 Hays
📍 Brisbane