Medical Receptionist - part time OR traineeship
Medical Receptionist – Part Time hours available, around 25 hours per week (school hours available).
Paul Hopkins Medical is seeking an experienced Medical Receptionist, or a highly organised person with great customer service skills to join our growing team.
PHMC is one of Mackay's largest general practices, with over 20 doctors working across three clinic locations.
As our team continues to expand, we are looking for someone who can step confidently into a busy environment and become an integral part of our front‐of‐house team.
This is a fast‐paced and rewarding role suited to someone who enjoys helping people, thrives under pressure, and can quickly learn complex systems and processes.
About the Role
Our reception team plays a vital role in ensuring the smooth day‐to‐day running of the practice and delivering exceptional patient care.
Responsibilities include:
Managing patient appointments and doctor schedules
Answering and triaging multiple incoming calls
Providing high quality customer service to patients
Processing Medicare billings and understanding billing requirements
Maintaining accurate patient records and digital filing
Supporting doctors and nurses with administrative coordination
Following infection control and practice policies
Managing patient enquiries and assisting with front desk workflow




No two days are the same — this role requires someone who can multitask, prioritise and stay calm in a busy clinical environment.
About You
We are looking for someone who:
Has 2+ years experience in a busy reception or administration role (medical reception highly regarded)
Has excellent customer service skills and a professional phone manner
Is confident managing high volumes of calls and patient enquiries
Can quickly learn and apply complex practice policies and procedures
Has strong attention to detail and organisational skills
Is a team player with a positive and proactive attitude
Is comfortable using computer systems and learning recent software quickly
Hours
This is a part time role, school hours with flexibility of covering a few mornings/afternoons if staff are on leave.
You may be required to work across our three Mackay clinic locations.
Why Join PHMC?
Paul Hopkins Medical Clinic prides itself on creating a supportive, welcoming and team‐focused environment.
Our reception team is an essential part of patient care, and we value staff who take pride in their work and contribute positively to the team culture.
If you are someone who enjoys a busy workplace and takes pride in delivering outstanding service, we would love to hear from you.
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📌 Medical Receptionist - Part Time Or Traineeship (North Mackay)
🏢 Paul Hopkins Medical Clinic
📍 North Mackay