Goldfields Cycle Sports Inc is seeking aGaming Supervisorto join our team in Bendigo, VIC.
This is aongoing casual positionthat offers flexibility whilst maintaining the high standards of service and compliance our venue demands.
As Gaming Supervisor, you will play a vital role in ensuring our gaming operations run smoothly, maintaining a safe and responsible gaming environment, and delivering exceptional customer service.
This position is integral to the success of our hospitality and gaming operations.
Key responsibilities
Supervise gaming floor operations and monitor gaming machines to ensure compliance with all gaming regulations and venue policies
Manage customer interactions and resolve gaming-related queries and complaints professionally and efficiently
Ensure responsible gaming practices are maintained and provide support to customers showing signs of problem gambling
Conduct regular equipment checks and report any technical issues or maintenance requirements
Process gaming transactions accurately and maintain detailed records of gaming activities
Train and support gaming staff on procedures, responsible gaming practices and customer service standards
Monitor cash handling and security protocols to prevent fraud and unauthorised activity
Ensure the gaming area maintains high standards of cleanliness and safety at all times
Report to management on gaming floor activities, incidents and performance metrics
Knowledge of System One and open and closing procedures
What we're looking for
Current Victorian Gaming Machine Venue Operator Licence, RSG and RSA
Proven experience working in a gaming or hospitality venue environment
Strong knowledge of gaming regulations, responsible gambling initiatives and harm minimisation practices
Excellent customer service skills with the ability to manage difficult situations calmly and professionally
Strong numeracy skills and accuracy with cash handling and record-keeping
Ability to work independently and as part of a team in a fast-paced environment
Clear communication skills and the ability to provide instruction and support to staff
Commitment to maintaining a safe, secure and compliant gaming environment
Flexibility to work casual hours including evenings, weekends and public holidays as required
What we offer
Working at Goldfields Cycle Sports Inc means joining a community-focused venue that values our team members.
We offer competitive casual rates, versatile scheduling to accommodate your lifestyle, and a supportive work environment.
You'll have the opportunity to develop your skills in the gaming and hospitality sector whilst maintaining work-life balance through casual employment arrangements.
About us
Goldfields Cycle Sports Inc is a well-established venue in Bendigo, VIC, combining hospitality and gaming operations to serve our local community.
We are committed to delivering quality customer experiences whilst maintaining the highest standards of responsible gaming and regulatory compliance.
Our team is dedicated to creating a welcoming and safe environment for all our customers and staff.
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