Blokes Psychologyprovides mental health support and counselling to boys and men of all ages.
We're a leader in male mental health, supporting clients across Melbourne and Australia through our Hawthorn, Cheltenham and Scoresby clinics, as well as via telehealth.
We're a close-knit, values-driven team that genuinely cares about our clients, and about each other.
We're looking for a warm, organisedReceptionistto join our Client Connect Team as the first point of contact for our clients, working part-time (2 to 3 days per week) across our Hawthorn and Cheltenham clinics.
This is a front desk role, answering calls, completing admin and intake tasks.
It's a genuine opportunity to build a career in practice administration.
This role suits someone who enjoys being the first point of contact, thrives in a busy clinic environment, and values professionalism, warmth and discretion.
If you're smiley, organised, and keen to contribute to meaningful work, we'd love to hear from you.
Experience in medical or allied health reception is preferred, though strong skills and the right attitude matter most, so we welcome candidates from broader administrative backgrounds too.
What you'll do
Engaging with clients, referrers and third parties by phone, email and in person
Answering calls, greeting callers kindly, answering their questions and taking accurate messages when required
Responding promptly and warmly to email enquiries and rescheduling requests
Handling general enquiries about clinic hours and services, and referring more complex questions to the right team member
Greeting clients in person when they arrive for appointments
Managing client bookings in the practice management system, including scheduling, rescheduling and confirming appointments; collecting details such as referrals, Mental Health Care Plans, Medicare or health fund information, and consent forms
Processing payments, Medicare rebates and third-party billing (DVA, TAC, WorkCover,



NDIS and similar)
Maintaining confidentiality and professional standards
Assisting with day-to-day clinic operations, including opening and closing, tidying and restocking
About you
We're looking for someone seeking a long-term home in practice administration.
We invest considerable time in training and supporting our Client Connect Team, and continuity matters to our clients and clinicians.
This role is best suited to someone who sees themselves working with us for the next few years.
Students are welcome to apply where their ongoing career plans align with this.
Warm, professional customer service, clear communication and active listening
Genuine empathy: the ability to notice when a client is anxious or distressed and respond with warmth, not just efficiency
Strong organisation, time management and attention to detail, comfortable multitasking, staying calm under pressure and handling complaints with patience
Comfortable following processes and applying practice policies consistently, including trickier ones like late cancellation fees, with kindness and clarity
Confidence using computers and office software (Zanda, Microsoft Office, Gmail, Slack and Asana) and solving problems independently
Experience in medical or allied health reception (preferred)
Medicare and third-party funding knowledge (desirable)
Hours, location and pay
Hours: part-time, 2 to 3 days per week
Location: flexible across our Hawthorn and Cheltenham clinics (no remote work)
Reports to: Practice Manager and Director
Pay: competitive, based on experience, in line with the applicable modern award, plus superannuation
Why join Blokes Psychology?
A genuine opportunity in practice administration, whether you're looking for a reliable, long-term role or want room to build your skills and grow into a senior administrative role
A positive, dependable workplace culture, something we pride ourselves on
Work that genuinely makes a difference
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📌 Receptionist (Melbourne)
🏢 Blokes Psychology
📍 Melbourne