Administration Officer- Specialist Clinics
The Royal Children's Hospital Melbourne – Melbourne VIC
The Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive".
RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children's Hospital Foundation.
RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in ****.
A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas.
The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds.
Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.
The RCH is committed to the Child Safe Standards .
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.
For further Information on RCH is available here .
The Hospital
The Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive".
RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children's Hospital Foundation.
RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in ****.




A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas.
The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds.
Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.
The RCH is committed to the Child Safe Standards .
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.
For further Information on RCH is available here .
The Opportunity
The Specialist Clinics Team operate the RCH's outpatient service for all medical and surgical departments of the hospital.
We have entry-level front-facing customer service positions avaliable!
We're also welcoming both full-time and part-time applicants.
As an Administration Officer your daily tasks may include a combination of:
Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes
Managing communication with clinicians and staff through email, messages, paging and switchboard tasks
Providing a friendly and welcoming first point of contact for patients and families (if patient-facing)




Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming
Classification for this position is in accordance withAward 10 - Managers and Administrative Workers.
This will range from Grade 1, Level 1 (AO10) to Grade 1, Level 3 (AO12) - $60,****** - $67,****** per annum, pro rata for part time, plus superannuation.
What You'll Bring To The Role
Strong communication skills with a professional and positive attitude
An ability to take accountability for your own workload, whilst also contributing to a team
Previous customer service experience is highly regarded
Whilst not essential, an understanding of the Victorian Healthcare system is a benefit to your application
What You'll Get In Return
Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
Workplace culture of continuous improvement, growth, support and training
Clinical Education Hub on-site to support continued training and professional development
Monthly Accrued Day Off (ADO) – 12 additional leave days per year, if FTE
Hybrid work model, if applicable to role
Convenient location & close to public transport
Staff immunisation drives
Special events
Discounted Private Health Insurance
Support for working mothers including two in office Early Learning Centres, versatile working arrangements, breast feeding and pumping facilities
Help when you need it most!
Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and
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📌 Administration Officer- Specialist Clinics (Melbourne)
🏢 The Royal Children'S Hospital Melbourne
📍 Melbourne