Working closely and supported by the manager
Permanent Role - Full Time
Toowoomba, Harristown
Working closely and supported by the manager
About the Role
We are seeking a highly organised and detail-orientedB2B Sales Support Coordinator.
This full-time opportunity involves managing commercial orders from initial quoting through to dispatch, ensuring accuracy, timely processing and clear customer communication.
Working closely with the B2B, retail, design and dispatch teams, you will play an important role in keeping orders on track and delivering a positive customer experience.
The position offers Monday to Friday hours, flexible start and finish times, a competitive salary and performance-based bonuses.
Key Responsibilities
Process customer orders and quotes accurately, ensuring pricing, quantities and product details are correct.
Manage order workflows, decoration requests and approvals using internal systems.
Monitor outstanding orders, identify delays and coordinate timely resolutions.
Communicate professionally with customers via phone and email, providing regular order updates.
Coordinate customer approvals for artwork, embroidery and decoration requirements.
Assemble and check completed orders to ensure accuracy before dispatch.
Maintain accurate records and ensure all orders progress through the required processes.




Follow established procedures and assist in developing new processes where required.
Collaborate with internal teams to ensure efficient order processing and customer satisfaction.
About You
Strong computer literacy with the ability to quickly learn and navigate multiple systems.
Excellent attention to detail and a commitment to accuracy.
Strong organisational and time management skills, with the ability to manage competing priorities.
A process-driven approach and confidence working within structured procedures.
Excellent written and verbal communication skills.
A skilled and customer-focused attitude.
Ability to identify issues, solve problems and proactively manage outstanding tasks.
A reliable team player who works well in a fast-paced environment.
Commercial awareness and an understanding of the importance of pricing, accuracy and customer service.
Desirable
Previous experience in B2B order processing, sales administration or customer service.
Experience within the workwear, uniforms, safety equipment or promotional products industry.
Familiarity with order management, quoting or inventory systems.
Experience using Erply, ClickUp or Microsoft Excel.
Understanding of embroidery, garment decoration or printing processes.
Experience coordinating orders across multiple departments.
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📌 B Sales Support Coordinator (Toowoomba)
🏢 Glen Fisk Pty
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