Prospera Investments Pty Ltd is seeking an experienced and motivated Retail Manager to lead the daily operations of our busy and fast-paced fish and chip business located in the thriving suburb of Oakleigh, Melbourne.
We are looking for a highly organised and hands-on professional with strong leadership skills and preferably previous experience within the fish and chips or rapid-food hospitality industry.
The successful candidate will play a key role in ensuring operational excellence, outstanding customer service, and effective team management.
Key Responsibilities
The Retail Manager will be responsible for, but not limited to:
Managing the overall daily operations of the business to ensure efficient and smooth service delivery
Supervising, training, rostering, and performance managing kitchen and front-of-house staff
Maintaining high standards of customer service and ensuring compliance with company policies and procedures
Monitoring food preparation and cooking processes to ensure quality, consistency, and portion control
Managing stock ordering, inventory control, supplier relationships, and stock rotation procedures
Ensuring compliance with food safety, hygiene, workplace health and safety, and sanitation regulations
Handling customer enquiries, complaints, and feedback professionally and efficiently
Monitoring sales performance, preparing daily takings reports, and assisting with budgeting and cost control
Implementing pricing strategies, promotions, and local marketing initiatives to support business growth
Overseeing opening and closing procedures, including cash handling,



reconciliation, and security checks
Processing weekly payroll and superannuation payments accurately and on time
Managing supplier payments and maintaining business financial records
Monitoring staffing levels and labour costs to maximise operational efficiency
Coordinating equipment maintenance, repairs, and servicing when required
Ensuring the cleanliness and presentation of the shop, kitchen, and dining areas meet company standards
Assisting with recruitment, onboarding, and ongoing staff development
Skills & Experience Required
To be considered for this role, applicants must possess:
Diploma or higher qualification in Hospitality Management, Retail Management, Business, or a related field; or
At least 3 years of relevant full-time work experience in a similar role
Previous experience in a fish and chip shop or fast-paced food retail environment preferred
Strong leadership, communication, and organisational skills
Excellent customer service and problem-solving abilities
Ability to work under pressure in a busy environment
Availability to work late nights, weekends, and public holidays as required
What We Offer
Competitive annual salary package of $90,000 – $95,000 plus Superannuation (depending on experience)
Permanent full-time position with fixed shifts to support work/life balance
Ongoing training and career development opportunities
Reward and recognition programs
Supportive and dynamic team environment where no two days are the same
Pay: $90,****** – $95,****** per year
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📌 Retail Manager – Fish & Chip Shop Operations (Melbourne)
🏢 Prospera Investments
📍 Melbourne