About us
Advanced Cosmeceuticals Skin Group (ACSG) has been building a portfolio of high-performing cosmeceutical brands for more than 20 years.
We partner with more than 2,000 clinics and practices across Australia and Current Zealand, along with select retail partners and our own direct-to-consumer channels.
About the role
This is a customer service role where every enquiry is yours to resolve.
You'll speak with clinics, skin professionals and consumers by phone and email, take orders and payments, and work with our internal teams to get the answer right the first time.
What you'll be doing
Answering customer calls and emails promptly and professionally
Processing and invoicing orders accurately
Taking payments securely over the phone, following compliance requirements
Promoting current offers to customers where they fit
Handling feedback and escalating to the right team when needed
Keeping customer records and ticket data accurate and up to date
Helping the team meet service targets for response time, resolution and customer satisfaction
What you'll bring
3+ years' experience in customer service or customer care
Call centre or phone support experience
A calm, professional phone manner, even on difficult calls
A problem-solving approach and the drive to follow every enquiry through to resolution
Strong attention to detail with orders,



payments and records
Confidence with data and reporting, plus Microsoft Office (Outlook, Excel, Word and Teams)
You'll really stand out if you have
A passion for skincare, backed by experience in the beauty, aesthetics, skincare, wellness or cosmetics industry, which will be highly regarded
eCommerce experience, so you understand how online customers shop and what they expect
A background in distribution, order fulfilment or logistics-based customer service, so you know what happens after an order is placed
Working arrangements
Hybrid Role with one work-from-home day per week
Rotating roster between 8am and 7pm Sydney time - AEST
Why join ACSG?
Our purpose is to help our clinic and industry partners grow and succeed.
We're proud of our collaborative, high-performing culture and our values of Care, Initiative, Excellence, Integrity and Accountability.
Represent a portfolio of premium, industry-leading skincare brands
Join a collaborative, values-driven team
Work closely with our Sales, Education, eCommerce and Events teams
Make a real difference to the customer experience and to our partners' success
Be part of a growing organisation that's passionate about innovation, education and results
Enjoy exclusive discounts across our premium skincare brands

📌 Customer Care Associate (Sydney)
🏢 Advanced Cosmeceuticals Skin Group
📍 Sydney