Founded in Munich, Germany in ****, Brainlab employs over **** dedicated and inspiring people from 85 countries at 25 locations worldwide. We develop, manufacture and market software-driven medical technology to support precision in image-guided surgery and radiotherapy. Our systems are used in thousands of hospitals worldwide, enabling access to improved, more efficient, and less invasive patient treatments.
About the Role
As our Sales Operations Assistant, youll play a key role in supporting the daily operations of our sales and service teams. From processing customer orders to coordinating logistics, managing documentation, and helping plan events and workshops - youll be essential to keeping everything running smoothly. This is a hands-on position where no two days are the same and your attention to detail and positive attitude will help deliver outstanding support to our internal teams and valued customers.
Key Responsibilities
Process sales orders, service contracts and field reports in line with regulatory and internal requirements, including confirmations and invoices.
Coordinate office inventory, equipment bookings, shipments, collections and logistics.
Maintain accurate electronic orders to support planning, production, delivery and installation.
Monitor order progress, resolve queries relating to pricing, products and documentation, and follow up on backorders.
Coordinate shipments, parts shortages and installations with internal teams and customers.
Liaise with Finance and Accounting on customer accounts, credit limits, tax matters and accounts payable/receivable.




Administer Product Notifications and Safe Use Reminders in collaboration with Quality Management.
Coordinate customer visits to Brainlab offices and reference sites.
Support Sales and Support teams with Salesforce updates, customer communications and lead follow-ups.
Skills and Qualifications
VCE Completion
Experience in a sales support, administration, or operations role preferable
Previous experience as a Sales Operations Assistant is highly regarded
Strong administrative and organisational skills
A proactive, can-do attitude with excellent time management
Outstanding communication skills and the ability to coordinate across diverse teams
Able to work independently with minimal supervision and manage multiple tasks
Detail-focused with a strong sense of responsibility and ethics
Fluent in English (spoken and written)
SAP and Salesforce (SFDC) experience is an advantage
Must be available to work full-time onsite in Cremorne, VIC
What We Offer
Competitive salary + Annual performance bonus
Comprehensive training and career development opportunities
Regular team events, workshops, and social activities
Up-to-date, collaborative office in Cremorne with great coffee and public transport access
Opportunities for growth and advancement within a global organisation
Be part of a dynamic, international organisation that's advancing healthcare globally
Applications Close: 20 November ****
Shortlisted candidates will be contacted for interviews once the advertisement period has concluded.
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📌 Sales Operations Assistant (Melbourne)
🏢 Brainlab Australia
📍 Melbourne