Professional high performing team - Excellent leadership
Brisbane Airport location with onsite parking
About Alliance Airlines
Alliance Airlines is Australasia's leading provider ofcontract, charter, and allied aviation services.
With a fleet of 79 aircraft and a workforce of over 1,500 employees, Alliance delivers essential aviation solutions to the mining, energy, and government sectors, as well as wet lease services to major carriers.
Alliance's success is underpinned by a safety-first culture, long-term customer partnerships, and a commitment to delivering commercially sound and operationally sustainable solutions.
As an ASX-listed organisation, Alliance plays a critical role in supporting regional connectivity and essential industries across Australia and the broader region.
About the Role
We are seeking a
Client and Charter Coordinator
to join our Operations Control Centre, playing a key role in the seamless delivery of contracted and RPT services.
This customer-focused position acts as a central point of contact for clients, ground handlers and internal stakeholders, particularly during periods of operational disruption.
You will support both charter planning and day-of-operations delivery, ensuring clear communication, effective recovery strategies and outstanding service outcomes.
This is a dynamic role suited to someone who thrives in a fast-paced operational environment and enjoys problem-solving under pressure.
Key duties include, but are not limited to:
Coordinating the operational delivery of ad-hoc charters following handover from Charter Planning
Acting as the primary point of contact for clients regarding passenger services on the day of operations




Supporting Operations Controllers with customer guidance and commercial considerations during disruptions
Communicating clearly and professionally with clients, passengers, ground handlers and internal stakeholders
Coordinating and distributing charter briefs to ground handlers for all ad-hoc charter operations
Assisting with disruption management, including passenger, crew, hotel and flight recovery when required
Supporting complex charter planning activities, including passenger-related requirements within the operational window
Managing public reservations, passenger enquiries and written communications
Maintaining accurate On Time Performance (OTP) data for internal and client reporting
Who we're looking for?
Experience or exposure within an Operations Control Centre or aviation operational environment (highly regarded).
Understanding of ground handling and airport operations, with a robust customer service focus.
Strong PC skills, including the Microsoft Office Suite (particularly Excel); experience with airline reservation systems is highly beneficial.
Clear, professional written and verbal communication skills.
Proven ability to work under pressure, manage competing priorities and make sound decisions during disruption.




Highly organised with strong planning and problem-solving skills in a fast-paced environment.
Ability to work autonomously and collaboratively with internal and external stakeholders.
Tertiary qualifications in Aviation Management or a related discipline (desirable, not essential).
Why Join Alliance Airlines?
Alliance Airlines is an established leader in contract and charter aviation, operating in safety-critical and complex environments across Australia.
In addition to the scope and impact of the role, Alliance offers:
Full in office training – Remote Airport Operations and ARO functions
Return flights to site from Perth Airport
Food and accommodation provided onsite
Novated Leasing – Bundle your vehicle and running costs into one convenient, tax-effective payment to help put more money back in your pocket.
Salary Packaging – An additional tax-effective option to maximise your take-home pay.
Discounted Qantas Club memberships.
Discounted tickets and merchandise for Queensland Reds (QRU) games.
Discounted hotels, tours and cruises, with access to savings across a wide range of travel and holiday options.
Does this sound like you?
At Alliance Airlines we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.
We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered.
Posted Date
21 Oct ****
Industry
Procurement, Manufacturing & Transport
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📌 Client And Charter Coordinator (Brisbane)
🏢 Alliance Airlines
📍 Brisbane