At Aussie Broadband, things are done a little bit differently.
Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders.
We do this by living and breathing our values in everything we do, that's the Aussie way.
As aB Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.
We're proud to have been named one of Australia's Top Employers by HRD magazine.
Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
Our culture is built on five values that guide everything we do:
Don't be ordinary, be awesome|Think BIG|Nobullsh*t|Be good to people|Have fun
About the role
Are you passionate about customer service and technical problem-solving?
As an Assurance Technical Support Officer, you'll help keep our customers connected by investigating and resolving voice and network service issues while delivering exceptional customer outcomes.
Permanent role based in either our Dandenong or Traralgon office.
What you'll do
Knowledge of telco technologies (e.g., Hosted PABX, MPLS, Cisco, FortiGate)
Certifications such as CCNA, NSE4, or CompTIA A+ (or equivalent) is preferred
Robust organisation and time‐management skills
Clear and confident communication skills
Ability to troubleshoot using the OSI model
A proactive approach to problem‐solving and leadership




Confidence working independently and collaboratively
A willingness to learn quickly and adapt to new technologies
What you'll bring
Deliver frontline diagnostics, classification, and issue resolution
Meet customer service standards and call‐handling targets
Respond to technical support requests via phone and digital channels
Identify customer needs through effective questioning and product analysis
Troubleshoot and resolve technical and non‐technical service issues in line with SLAs
Investigate faults using internal and external resources
Work collaboratively with teams across the business
Support field staff with fault resolution and installation queries
Why join us
At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work.
As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off Mobile services
Fitness Passport for access to multiple gyms and pools across Australia
Flexible working arrangements
Employee Assistance Program (EAP)
Discounts with Specsavers, HCF, and many more
Monthly rewards and recognition
Internal training and development resources to support your career growth
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