Full-Time Contract | November **** - March **** | Hybrid Working
Are you an experienced administrator who enjoys solving problems, supporting stakeholders and navigating policies and procedures?
We're seeking a proactive and organised
Training Administration Officer
to join a professional and highly regarded organisation during a busy operational period. This is an excellent opportunity for someone who thrives in a structured environment, enjoys working with people and is confident interpreting processes, guidelines and requirements to provide exceptional support.
About the Role
In this varied and fast-paced position, you'll play a key role in supporting training-related administration and stakeholder enquiries. Acting as a first point of contact, you'll assist with phone and email enquiries, provide guidance on processes and requirements, support applications and registrations, and ensure accurate record management across multiple systems.
You'll work closely with a team-oriented team while also having the autonomy to investigate issues, interpret procedures and find solutions independently.
Key Responsibilities
Manage phone and email enquiries from a range of stakeholders.
Provide guidance and support relating to training processes, policies and procedures.
Assist with application processing, registrations and administrative workflows.
Maintain accurate records and documentation.
Monitor and manage shared inboxes and stakeholder communications.
Support compliance-driven administrative processes.
Research and investigate enquiries to determine appropriate outcomes.
Escalate complex matters where required.
Contribute to process improvement initiatives and identify opportunities to enhance efficiency.
Assist the broader team during peak operational periods.
About You
To be successful in this role, you will bring:




Previous experience in administration, training administration, education administration, membership administration or a similar environment.
Experience managing enquiries via phone and email.
Strong attention to detail and organisational skills.
The ability to interpret policies, procedures, guidelines or regulations.
Excellent written and verbal communication skills.
Confidence working independently and taking ownership of resolving enquiries.
Strong problem-solving and analytical skills.
A proactive approach and willingness to identify process improvements.
Highly Regarded
Experience working within one of the following environments will be advantageous:
Higher education
Professional membership associations
Training organisations
Compliance or regulatory environments
Governance-focused organisations
Healthcare or professional services
What's on Offer
Full-time contract through to the end of March ****.
Supportive and collaborative team environment.
Hybrid working arrangement following the initial training period.
Opportunity to work within a professional, process-driven organisation.
Varied role with strong stakeholder engagement.
Immediate start available for the right candidate.
If you're a highly organised administrator who enjoys working within structured environments and taking ownership of complex enquiries, we'd love to hear from you.
Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.
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📌 Training Administration Officer (Melbourne)
🏢 Dixon Appointments Pty
📍 Melbourne