The Glen Medical Hub is a brand new, purpose-built, state-of-the-art medical facility on Springvale Road, Glen Waverley. The building houses a general practice with two GPs alongside on-site specialist clinics, a practice nurse and modern consulting and treatment rooms, all designed to a high-end standard. We are opening our doors and need a receptionist who will grow with the practice, step into a senior role, and in time lead the day-to-day running of the front of house.
About the role
You will be the first point of contact for patients, GPs and specialists, working through Best Practice. The practice is supported by an experienced Operations Manager who is on-site regularly and contactable every day for guidance, training and anything that needs a management decision. Your job is to run the desk well, keep the day moving, and feed clean, transparent information back so things get actioned quickly.
This is a genuine growth role. The right person will be trained into senior responsibilities, including staff rostering, supplier and stock coordination, and supporting accreditation and compliance, as the Hub expands.
Your day-to-day duties
Greeting patients and managing the waiting room
Booking, confirming and rescheduling appointments in Best Practice for GPs and specialists
Answering phones and managing general enquiries
Managing incoming specialist referrals and coordinating with referring GPsEntering and processing billings, including Medicare and private payments,



throughout the day
Monitoring the practice inbox and forwarding tasks, supplier emails and compliance items to the Operations Manager
Preparing consulting rooms and keeping stock and supplies ready for the doctors
Handling pathology results, referrals and recall letters as directed
Filing and scanning
Reporting daily issues, incidents and operational concerns to the Operations Manager
Opening and closing the practice, tidying and equipment checks
What we're looking for
Experience with Best Practice, a specialist centre or a GP clinic is preferred, but full training is provided for the right applicant
Strong communication skills and a professional, calm phone manner
Reliable, punctual and committed, with the ambition to grow into a senior role
Able to work independently on-site while staying in close contact with the Operations Manager
Strong written communication, as much of your day involves passing clear information up the line
Discretion with patient information and a warm, respectful presence with patients
What's on offer
This is a full-time position, five days a week with some six-day weeks as the practice grows. Weekend shifts will become available as the Hub expands. You will work in a beautiful new facility with modern systems from day one, with an experienced Operations Manager behind you and a clear path to a senior position.
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📌 Medical Receptionist (Senior Pathway) (Melbourne)
🏢 DocHelp
📍 Melbourne