At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who come into contact with us. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.
Why IFYS?
At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.
We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.
About the opportunity
IFYS has an exciting opportunity for a skilled and motivated leader to fill the role of Case Manager in Townsville. This position is a frontline management position overseeing one residential program and a team of Residential Youth Workers. Case Managers make a positive impact in the lives of children and young people by ensuring they are provided high standards of care in a safe living environment.
What's on offer?
Permanent leadership role based in Townsville
Full-time role, Monday to Friday roster
Salary base $105,****** per annum + super
Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
Career and professional development opportunities
Skilled leadership and supportive team environment
Unique in-house training opportunities including Therapeutic Crisis Intervention training, Preventing Child Sexual Exploitation and Sanctuary training
Free access to the CALM Premium App & Flight Centre personal travel discounts




Access to the Employee Assistance Program (EAP)
Key responsibilities
Manage and oversee the day to day running of the program
Provide leadership and management to all staff including supervision and development
Ensure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic setting
Manage positive relationships with all stakeholders
Ensure the program adheres to all reporting and documentation requirements
Write Safety Plans and contribute to Positive Behaviour Support Plans
Attend critical appointments with young people and facilitate/attend relevant meetings
Complete rosters that reflect smart rostering and industrial compliance
Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case Plans
Contribute to efficient and comprehensive on boarding, induction and training of new staff
Requirements for the role
Experience working in a leadership position in a similar field
A relevant tertiary qualification, Diploma level or higher
Knowledge of relevant legislation and best practices
Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders
Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes
Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectively
Exceptional time management and prioritisation skills
Demonstrated experience in maintaining program compliance
A continuous learning mindset
Must hold or be willing to obtain if successful
Valid Queensland driver's license with no restrictions
QLD Working with Children Check (Paid Blue Card)
Licensed Care Suitability Check (LCS2)
National Crime Check (IFYS will complete a current check through our systems)
Applications close Friday the 10th of October. Applications received after this date will be accepted but may not become part of the initial candidate pool.
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📌 Case Manager (Townsville)
🏢 IFYS
📍 Townsville