RedDoor Community Services – Mount Isa QLD
Hospitality with heart: train, mentor, and inspire young people while running a vibrant community café.
Program Supervisor & Mentor – GroundWork Café
Hospitality with heart: train, mentor, and inspire young people while running a vibrant community café.
About the Role
Are you an experienced barista or hospitality professional looking for more meaning in your work? At RedDoor, we're seeking a
Program Mentor
at
GroundWork Café
to lead our small group youth training program at GroundWork Café
Mount Isa
— a café that doubles as a skills-building space for young trainees.
This hands-on role blends
café coordination, mentoring, and program supervision
. You'll lead by example, using your hospitality expertise to train and inspire young people while helping them overcome barriers and build confidence in the workplace.
Key responsibilities
Lead & mentor trainees:
Coach practical hospitality, barista, customer service skills; provide 1:1 guidance; build workplace confidence.
Oversee program delivery:
Ensure trainees complete structured workbooks, meet milestones, and progress through training.
Run café operations:
Prepare espresso-based and specialty beverages; make simple cabinet foods; manage stock; maintain smooth daily service.
Create a supportive environment:
Foster a safe, inclusive, encouraging learning space.
Provide wrap-around support:




Pick up new employees/trainees from home when needed
Help establish positive routines and work-ready habits
Address barriers outside work (transport, personal organisation, confidence)
Engage with other support service organisations to refer trainees with broader help as needed
Report on outcomes:
Track trainee progress, record customer engagement, and contribute to program success reporting.
Collaborate for improvement:
Work with RedDoor management to continuously strengthen delivery and support.
Must-have skills & experience
Café and barista experience.
Confident preparing high-quality espresso and specialty beverages.
Capable of managing daily café operations, stock levels, and service standards.
Experience in training and guiding others in hospitality best practice.
What we're looking for
Mentoring mindset:
Patient, empathetic, passionate about helping young people succeed.
Strong leadership:
Able to manage trainees, run the café, and keep everything on track.
Positive role model:
Sets a skilled example and inspires confidence.
Organised & proactive:
Balances supervision, mentoring, and operations effectively.
Collaborative team player:
Works closely with RedDoor programs and community partners to provide holistic support.
Hours
7:00am – 3:00pm, Monday to Friday (negotiable)
Café opening hours:
7:30am – 1:00pm
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📌 Program Mentor – Groundwork Café (Mount Isa)
🏢 RedDoor Community Services
📍 Mount Isa