Patient Services and Coordination Officer
Number One Fertility Pty Ltd - East Melbourne VIC
We are a boutique IVF clinic with locations in Melbourne and Sydney, committed to patient-centred and empathetic care. Our mission is to provide world-class reproductive care while creating a supportive and nurturing environment for both patients and staff.
Our specialists take a holistic approach to fertility, ensuring the highest quality of care for our patients.
We're a lively, dynamic, and supportive team that thrives on collaboration and a shared passion for making a difference. We take our work seriously - but not ourselves - and we're united by a shared purpose: being a part of life changing moments, every day.
As one of our Patient Services and Coordination Officers, you'll play a pivotal role in supporting patients throughout their fertility journey. From booking their very first consultation to ongoing treatment and care.
This is a hands-on, people-focused role blending front-of-house service, clinical coordination, and behind-the-scenes administration. You'll be someone patients trust and colleagues rely on — a calm, professional presence who helps keep the clinic running smoothly while ensuring patients feel supported and seen.
You'll work across both our Pink Palace (1 Collins Street) and Emerald City (120 Jolimont Road) clinics, supporting our Medical Director Dr Lynn Burmeister and our team of leading fertility specialists.
We value curiosity, kindness, sound judgement, and a genuine desire to support both patients and teammates. We offer opportunities to learn, grow,



and share your experience with others.
A Day in the Life
Being the first point of contact for many patients, offering a warm, compassionate welcome to No.1 Fertility
Guiding patients through the bookings process, understanding that making an appointment is often a significant and emotional step
Gathering all required information so patients feel prepared and supported before their appointment
Helping patients understand appointment timing, tests, and next steps with clear, calm communication
Supporting patients who may be anxious or uncertain, responding with empathy and reassurance
Welcoming patients to the clinic and helping create a calm, caring environment
Managing bookings, reminders, follow-ups, and patient records within clinical systems
Assisting with invoicing, documentation, and communication with nurses and specialists
Working closely with the administration team to ensure a seamless experience across our clinics
What You'll Bring
Solid communication and attention to detail - you love getting things right
A calm, professional and compassionate approach to every interaction
Confidence using clinical administrative systems and juggling competing priorities
A team-first mindset,



always ready to lend a hand
1 year or more of previous medical administration experience is desirable - you have a passion for helping people
Transferable skills welcome!
Eligibility to work in Australia.
Make a real difference - your work directly supports families in achieving their dream of having a baby
Predictable rosters with a team that values balance between work and life
Ongoing training and career development, including mentoring and future opportunities in healthcare administration
Birthday Leave and Reproductive Leave!
Paid parental leave with a family-friendly return-to-work approach
Access to loads of discounts & offers on 100s of products and services through our employee benefits program, Bright Exchange.
Competitive wage plus benefits such as a car parking allowance
Staff discounts at No. 1 Women's Health and Skin Clinics
Be part of a vibrant, social team that celebrates birthdays, milestones, and big wins together
Inclusion-friendly culture - join our DE&I; and Be 1 (Social) Committees
Employee Assistance Program and access to trained Mental Health Responders
Modern, beautifully designed work environment (no corporate grey walls here!)
At No. 1 Fertility, we celebrate diversity and strive to create a workplace where everyone feels safe, supported and valued. We encourage applications from people of all backgrounds, identities, and lived experiences.
We acknowledge the Traditional Owners of the land on which our clinics are located today.
#J-*****-Ljbffr

📌 Patient Services And Coordination Officer (Melbourne)
🏢 Number One Fertility
📍 Melbourne