· Be the first point of contact for VMCH, creating positive and personalised experiences for our customers
· Join a rapid‐paced, energetic and supportive Customer Service team where no two enquiries are the same
· Make a meaningful difference by helping people navigate VMCH's aged care, disability and retirement living services.
The position
As a Customer Service Advisor, you'll be one of the first points of contact for VMCH, supporting current and prospective customers across aged care, disability services and retirement living. You'll respond to enquiries across phone, email and web channels, provide clear and compassionate information about VMCH services, and connect customers with the right teams and support. Working within a collaborative Customer Service team, you'll also maintain accurate customer information in the CRM, coordinate call‐backs and provide practical administrative support to help the Lonsdale Street Office run smoothly. This role is ideal for someone who is organised, confident communicating with people from diverse backgrounds and genuinely passionate about delivering high‐quality customer service.
VMCH. Flourishing communities, vibrant careers.
At VMCH,
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📌 Retail Customer Advisor Flexible Hours (Casual/Temp) (Melbourne)
🏢 Officeworks
📍 Melbourne