Band 5 $
116,304
per annum plus 12% superannuation, includes working 2 weekend days in every 4 weeks
Shape and deliver innovative programs
Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.
The Event and Activations Team Leader is responsible for leading the development and delivery of engaging events, activations, and visitor experiences that enhance visitor and member satisfaction while driving onsite spending and commercial outcomes.
Working collaboratively across onsite operations, Life Sciences, Visitor Growth, digital data teams, and external partners, the role creates innovative, visitor focused programs that align with Zoos Victoria's conservation mission, brand promise, and business objectives.
As part of an integrated Visitor Experience team, the position ensures consistent service standards and experience delivery across all Zoos Victoria properties, while supporting tourism, catering, philanthropy, sponsorship, and membership initiatives. The role also plays a key part in delivering financially sustainable events, including external functions and after-hours activations, to increase engagement, revenue, and memorable visitor experiences.
Key responsibilities:
Lead the planning, coordination and delivery of engaging onsite events, activations, programs,



overnight experiences and commercial products that enhance the visitor experience and drive revenue
Develop and implement innovative event and experience opportunities, working closely with internal teams and external partners to achieve robust commercial, engagement and conservation outcomes
Support product strategy, pricing, promotion and performance monitoring to maximise attendance, visitor spend and guest satisfaction
Manage the successful delivery of VIP experiences, special events, after-hours functions and tourism experiences, ensuring exceptional customer service and operational excellence
Build and maintain strong relationships with suppliers, contractors and stakeholders to deliver high-quality events and experiences
Coordinate event logistics, staff resources, training and communications to ensure seamless execution across the site
Lead, coach and support team members, managing rostering, workforce planning and day-to-day operational requirements
Champion a positive workplace culture aligned with Zoos Victoria's values, fostering collaboration, inclusion, accountability and continuous improvement
Use data, insights and visitor feedback to evaluate performance, identify opportunities and continuously improve programs, processes and commercial outcomes
Promote and maintain a strong safety culture,



ensuring compliance with workplace health and safety requirements and proactive risk management practices
The ideal candidate will have:
Demonstrated experience in the successful leadership and management of a similardepartment/ function including developing operational plans and leading operational staff
Experience in overseeing complex project delivery and ensuring that project outcomes areachieved through collaboration
A well-developed network, together with a proven ability to communicate effectively with awide range of individuals and organisations
Communication and interpersonal skills in developing and maintaining harmonious productive relationships
Planning skills to deal with time frames and realistic customer expectations
Proven ability to prioritise, implement and complete scheduled work requests and to manage multiple tasks and priorities
Knowledge, experience and open support of OH&S; procedures and workplace safety
Working with Children Check (Employee)
First Aid Certificate (Or willingness to be trained in First Aid)
Applications close on30th
October **** at 5:00 PM.
At Zoos Victoria we value diversity, celebrate difference and work to be inclusive in everything we do. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, people with disability and people from the LGBTIQA+ community. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process,?please advise via ****** or visit?/ for more information.
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📌 Events & Activations Team Leader - Melbourne Zoo - Zoos Victoria
🏢 Zoos Victoria
📍 Melbourne