Healthcare Concierge/Receptionist (Customer Service)
Job Type: Permanent position | Full time position
Job Description
Healthcare Concierge/Receptionist (Customer Service) Location: Ballarat (1 Day In-Office to start with & transitioning to 2-3 days per week in office from ****)
Salary: $65,000 Base + Super ($72,800 Total Package) Type: Permanent, Full-Time About the Role
Are you a warm, outgoing communicator who thrives on creating remarkable patient experiences? A leading allied health practice in the Ballarat is looking for a dedicated Medical Receptionist to join their close-knit team. This is a unique opportunity offering highl flexible working environment, with a planned transition to a modern hybrid setup in early ****.
What You'll Be Doing
Patient Care & Retention: Welcoming new patients into their care plans, following up with leads, and making proactive outreach calls to re-engage patients at risk of falling behind on their health goals.
Membership Concierge: Helping launch and manage a new premium patient membership program.
Digital Communication:



Managing incoming patient inquiries and Meta Business Direct Messages (strictly customer service & inquiry management - no marketing or content creation required!) .
Clinic Administration: Assisting with patient records, basic reception support, and x-ray admin. What
We're Looking For Personality
First: A bubbly, warm, and naturally empathetic personality with a positive, upbeat energy.
Exceptional Communication: Superior phone etiquette and the ability to build immediate rapport over the phone.
Location Flexibility: Ballarat local (or nearby) who is comfortable working in hybrid arrangement in Ballarat.
Proactive Drive: Comfortable making outgoing calls regarding payments, rebookings, and patient follow-ups with tact and care.
Don't miss out on this amazing prospect to join a supportive, forward-thinking team. providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Healthcare Concierge/Receptionist (Customer Service) (Ballarat)
🏢 Select Aust Sydney
📍 Ballarat