About the role
Mitchelton Estate is seeking a passionate and professional
Front Office Manager
to join our team. This is a full-time position that plays a vital role in delivering exceptional guest experiences and managing the smooth operation of our front office operations. As
Front Office Manager
, you will be the face of Mitchelton Hotel, ensuring every visitor receives outstanding service whilst maintaining efficient administrative and operational standards. This role is essential to our mission of providing world-class service and accommodation to our guests.
Key responsibilities
Oversee daily front office operations, including reception, visitor management and administrative functions
Lead, manage and supervise Guest Relation staff, ensuring excellent service delivery and team performance
Develop and implement service standards and operational procedures to enhance guest satisfaction
Manage guest enquiries, complaints and requests with professionalism and efficiency
Coordinate reservations, bookings and scheduling for tours, tastings and events
Maintain and manage front office systems, technology and databases
Ensure compliance with health and safety standards and company policies
Handle cash management, billing and financial record-keeping as required
Collaborate with other departments to ensure seamless guest experiences




Contribute to marketing initiatives and promotional activities
Monitor and report on key performance metrics and guest feedback
What we're looking for
Proven experience in front office or guest services management, ideally within the hospitality, tourism or wine industry
Strong leadership skills with the ability to motivate and develop team members
Excellent communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
Proficiency in front office management systems and Microsoft Office applications
Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment
Knowledge of hospitality industry practices and standards
Problem-solving skills and the ability to handle challenging situations with grace and professionalism
Sound organisational and time management abilities
A commitment to maintaining high standards of cleanliness, presentation and skilled conduct
Experience with booking systems, reservation management or event coordination is desirable
Knowledge of wine or the wine tourism industry would be advantageous
Applicant must be able to work varying shifts including weekends and evenings
What can I earn as a Front Office Manager
#J-*****-Ljbffr

📌 Front Office Manager (Victoria)
🏢 Mitchelton Wines
📍 Victoria