Greater Dandenong City Council – Dandenong VIC
$75,804 - $80,333 a year
Casual/Temporary
Hybrid
8mo ago , from Greater Dandenong City Council
Band 4: $ 75,804- $ 80,333 pro-rata (plus superannuation)
Permanent Part-Time
Located at Dandenong CivicCentre, Springvale Community Hub & Parkmore Shopping Centre; some WFHopportunity (once fully trained)
Applicants must have availability across fivedays per week. Increases beyond three days will be rostered in line withbusiness needs.
AboutUs
Located35km to the southeast of Melbourne, Greater Dandenong City Council covers 129square kilometres and has a population of over 169,000 people. The centralactivities district is Melbourne's second largest retail and commercial centreand includes large shopping complexes at Dandenong and Keysborough as well asthe highly popular Dandenong Market.
GreaterDandenong City Council is the most culturally diverse locality in Australia,with residents from over 150 different birthplaces, nearly two-thirds of whomwere born overseas. Key industries include manufacturing, health care andsocial assistance, retail trade, wholesale trade and transport.
Weare a progressive organisation of exceptional character that offers a dynamicand rewarding work environment to approximately 900 employees. We recognisethat our staff are vital to the delivery of excellent service to our communityand the achievement of our long-term vision. We invest in the development ofour people, and we strive to be a workplace that is respectful, engaged,accountable, creative and honest.
About theRole
Are you acommunication superstar with exceptional interpersonal skills?
Do you have astrong sense of community and a genuine commitment to supporting customers fromdiverse backgrounds?
GreaterDandenong City Council is seeking a motivated and customer‐focused professionalto join our Customer Service team on a part‐time basis. As a first point ofcontact, you will play a critical role in supporting customers across allservice channels,



including telephone, face‐to‐face and online interactions.
GreaterDandenong is one of Victoria's most culturally and linguistically diversemunicipalities. Success in this role requires outstanding verbal and writtencommunication skills, the ability to explain information clearly and patiently,and a high level of empathy when assisting customers with varying needs andlevels of understanding.
We areseeking a flexible, energetic and detail‐oriented individual who is committedto delivering consistently high‐quality customer service to our diversecommunity.
Aboutyou
Tobe successful in this role, you will have demonstrated knowledge andunderstanding of the following:
KeyRequirements:
Enthusiasm, flexibility, and aconfident manner
Patience, empathy, and theability to meaningfully engage with customers from diverse backgrounds
Strong understanding of customerservice principles and concepts
Ability to learn quickly andthink on your feet
Strong attention to detail andproblem-solving skills
Highly developed verbal andwritten communication skills including the ability to explain complexinformation in plain language that is easily understood by customers
Fluency in a second languagerelevant to the community of Greater Dandenong is highly regarded
Driver's license is not required,but the ability to attend various worksites at short notice is necessary
The successful candidate will be asked toproduce a clear Working with Children Check and will be asked toconsentto a national police check (and where relevant an 'international criminalhistory check'),



subject to the operation of spent conviction laws. Please notethat people with criminal records are not automatically barred from applyingfor this position. Each application will be considered on its merits.
Benefits of working with us
Councilbelieves in providing an environment where staff thrive, both in the work theydo and in how they learn and develop as people and professionals.
Ourworkplace has an inclusive and diverse culture which encourages innovation andsupports your work and life balance. There are plenty of opportunities tolearn, develop and grow your career within our expanding and diverseorganisation.
Ourbenefits include
Competitive salary
Salary sacrifice childcare (whereavailable)
Flexible working options supportedincluding hybrid work
Access to learning & developmentprograms including study assistance
Reward & recognition programs
Access to our support and wellbeingprograms
A vibrant social club
For more information about our perks, please visitour careers page: Working with Us
Council will considerflexible working arrangements for all positions. We embrace our diversecommunity and encourage applications from everyone including people ofAboriginal & Torres Strait Islander background, people of diverse sexualorientation and gender, people from culturally and linguistically diversebackgrounds, and people of varied age, ability, and faith. Council will givedue consideration to any workplace adjustments to accommodate the needs of anyprospective or existing staff member.
Council is committed to providing an inclusive and welcomingenvironment and promoting cultural safety and wellbeing for children with zero tolerance for child abuseand harm.
If you require any access or reasonable adjustment at any pointthroughout the recruitment process, then please do let us know by contactingthe listed Hiring Manager – your experience truly matters to us.
#J-*****-Ljbffr

📌 Customer Experience Officer (Melbourne)
🏢 Greater Dandenong City Council
📍 Melbourne