Customer Service Officer Rostering- MCCS
Hunter Recruitment Group is proud to partner with ADSSI Limited to find a Full time Customer Service Officer - Rostering for their Maitland Community Care Services team.
Rostering is the engine room of community care. Every shift you fill means an older person or someone living with disability gets the support they need to stay safe and independent at home. When a support worker calls in sick at 6am, you're the one who makes it work.
Rostering experience in community care is a bonus, but it's not essential. ADSSI will teach you the systems. What matters most is the right attitude, a strong work ethic and a genuine desire to learn. If you've juggled shifts in labour hire, hospitality, retail, logistics, healthcare or a busy customer service team, your skills will transfer beautifully.
About ADSSI
For more than 35 years, ADSSI has supported older Australians and people living with disability to remain safe, independent and connected within their communities.
You'll be part of an established not-for-profit organisation, working within a supportive local team at Maitland that understands its community and the people it supports.
What will you be doing?
Reporting to the Team Leader, your day may include:
Building and maintaining rosters for community support workers, occupational therapists, assessors, tradespeople, volunteers, drivers and vehicles
Finding replacement staff for planned and last-minute absences, and keeping clients informed
Setting up new client services and updating existing ones in line with care plans
Liaising with brokerage providers to ensure worker availability
Reviewing and locking rosters daily and maintaining accurate records
Handling calls and enquiries from clients, families, support workers and other agencies with professionalism and empathy
Backing up the Intake team,



including responding to service enquiries and entering referrals
Taking part in a shared on-call roster, around one week in every six, with an on-call allowance and paid time for any work done
About you
Great Rostering Officers are calm under pressure, love solving problems and take real pride in getting it right.
You'll be someone who:
Is reliable, adaptable and comfortable being pulled in a few directions at once
Stays focused and level-headed when plans change at the last minute
Communicates clearly and kindly, including when delivering news people don't want to hear
Doesn't take things personally and understands the bigger picture, knowing every visit matters to the client
Is coachable, shares ideas openly and works well as part of a team
Has strong attention to detail, fast and accurate data entry and good computer skills
You'll need:
Experience in a busy customer service, scheduling or administration environment
Availability to work full-time hours within a 7:30am to 5pm spread, with flexibility to cover either end of the day
Willingness to participate in the on-call roster, including some early mornings, evenings and weekends
Experience with rostering systems, aged care or NDIS is highly regarded, but not essential
Certificate IV in Business Administration or similar is desirable, or equivalent experience
National Criminal History Check (less than 12 months old), or willingness to obtain




Completion of ADSSI's short online pre-employment training modules (dementia awareness, infection control and handwashing)
Ability to meet ADSSI's pre-employment screening and compliance requirements
Health & Immunisation Requirements
ADSSI requires staff to be vaccinated against COVID-19 in line with government recommendations. Successful candidates may also be required to provide evidence of immunisation in line with NSW Health policy as part of pre-employment compliance, with Influenza highly recommended.
Why join ADSSI?
Along with work that makes a genuine difference in your local community, ADSSI offers:
Great rate of $***** / hour + super
Full-Time, ongoing position
Monday to Friday office hours, with one work from home day once trained
On-call allowance plus paid time for any calls worked
Not-for-profit salary packaging
Employee Assistance Program (EAP)
Paid ADSSI Day each year
Comprehensive onboarding, hands-on training and ongoing support
Learning and development opportunities
Career pathways within an established community care organisation
**** X-Ref Best Workplace Award
We support diversity and inclusion in all our workplaces.
As part of the recruitment process, you will be required to undergo comprehensive pre-employment screening and background checks.
We are situated on Darkinjung, Wonnarua, Awabakal and Gringai lands and acknowledge the Traditional Custodians of this land. We pay our respects to the Elders, past, present and future, and recognise their continuing connection and contribution to this land - ADSSI Limited.
Additional information
Maitland office, with one work from home day once trained
Full-Time | 7.6 hour days between 7:30am and 5pm, Monday to Friday
$***** / hour + super | NFP salary packaging | Training & career pathways
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📌 Customer Service Officer Rostering- Mccs (New South Wales)
🏢 Hunter Recruitment Group
📍 New South Wales