Client Service and Administration Officer - APS 4/5
Our client is dedicated to promoting and safeguarding the nation's international interests for security and prosperity. Collaborating with global partners, they address challenges, enhance trade and investment opportunities, uphold international rules, foster regional stability, and support Australians abroad.
APPLICATIONS CLOSE ON TUESDAY 3 NOVEMBER ****
THE ROLE – CLIENT SERVICE AND ADMINISTRATION OFFICER – APS4/5
Our client is seeking an experienced
Client Service and Administration Officer (APS4/5 equivalent)
holding a current
NV1 security clearance or higher
to support their Security Division.
As a Client Service and Administration Officer, you will provide high-quality client service and administrative support, assisting with the management of enquiries, processing of applications, maintenance of accurate records and coordination of operational processes.
We are looking for a
proactive, highly organised and customer-focused professional
who thrives in a busy and collaborative environment. This role is ideal for someone who can manage competing priorities, demonstrate sound judgement and maintain a high level of attention to detail when handling sensitive information.
You will play a key role in
delivering efficient client services, coordinating administrative processes and maintaining effective relationships with internal and external stakeholders.
Solid communication skills, problem-solving abilities and the capacity to work both independently and as part of a team are essential for success in this position.
KEY DUTIES
You must have demonstrated experience in:
Acting as a primary point of contact for clients via telephone,



email and in person, responding to enquiries and resolving concerns professionally.
Providing timely and accurate information and advice in accordance with relevant policies, procedures and service standards.
Receiving, reviewing and processing applications, ensuring documentation is complete, accurate and handled within required timeframes.
Maintaining accurate client records and updating relevant internal systems.
Liaising with internal and external stakeholders to coordinate, monitor and finalise administrative processes.
Supporting administrative processes involving external service providers and government agencies.
Processing sensitive external checks in accordance with established procedures and security requirements.
Preparing clear and accurate written correspondence and documentation for review and approval.
Contributing to the development and maintenance of Standard Operating Procedures (SOPs).
Assisting Team Leaders with projects relating to policy, service delivery and operational improvements.
Managing competing priorities and meeting deadlines in a fast-paced client service environment.
Working both autonomously and collaboratively as part of a high-performing team.
Highly regarded and desirable experience are:
Previous experience undertaking administrative duties,



processing applications and managing high volumes of client enquiries.
Knowledge or experience of Australian Government security clearance and vetting processes.
Understanding of the Australian Government Protective Security Policy Framework (PSPF).
Certificate III or IV in Government (not essential).
Demonstrated ability to interpret and apply policies and procedures when responding to client enquiries.
Strong organisational, problem-solving and time management skills.
Ability to identify opportunities for process improvement and contribute to positive operational outcomes.
A current driver's licence (desirable).
Please note: This is a
security-designated position
, and the successful candidate must be an
Australian Citizen
and hold a current Australian Government
NV1 or higher Security Clearance prior to commencement.
Location:
Barton, ACT ****
Contract Duration:
20 January ********* January **** (with possible extension of up to 12 months).
Hours:
Up to 37.5 hours per week, Monday to Friday.
Security Clearance:
Australian Government NV1 or higher.
THANK YOU
CS Executive Group would like to thank you in advance for taking the time to apply for this role. Unfortunately, due to the large volume of correspondencereceiveddaily, we genuinely cannot respond to each application - only those applicants being considered for shortlisting as candidates are contacted.
However, if on this occasion you're unsuccessful, please note your details will be added to our Talent Pool database.
Visit our website to view all of our current opportunities: -
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📌 Client Service And Administration Officer - Aps 4/5 (Canberra)
🏢 CS Executive Group
📍 Canberra