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Experienced Shift Leader
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Caboolture
We are seeking an enthusiastic and experienced Shift Leader to join our franchise team.
As a Shift Leader, you will play a crucial role in ensuring smooth daily operations, maintaining high standards of customer service, and leading a team of dedicated staff members.
Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards
Lead, motivate, and support team members to achieve individual and collective goals
Manage staff schedules and allocate tasks effectively to optimise productivity
Ensure compliance with food safety regulations and company policies
Handle customer inquiries, feedback, and complaints professionally and efficiently
Monitor inventory levels and assist with stock management
Maintain a clean, organised, and safe work environment
Assist in training new team members and providing ongoing coaching to existing staff
Collaborate with management to implement new initiatives and improve operational processes
Prepare and submit accurate shift reports and other relevant documentation
Qualifications
Proven leadership or supervisory experience in a fast-paced environment, preferably in the food service or retail sector
Demonstrated track record of providing outstanding customer service
Food Safety Supervisor certificate (or willingness to obtain)
Responsible Service of Alcohol certification (or willingness to complete the course)
Strong communication and interpersonal skills with the ability to lead and motivate a team
Excellent problem-solving abilities and decision-making skills
Flexibility to work various shifts, including evenings and weekends
Basic computer literacy for managing schedules, reports, and other administrative tasks
Ability to work well under pressure and maintain a positive attitude in a fast-paced environment
Commitment to maintaining high standards of cleanliness and organisation
At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading,



coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.
What's in it for me?
So much! Check out some of the benefits below:
Flexible rosters and employment stability
Free and comfortable GYG uniforms and exclusive merch
Heavily discounted GYG meals
Comprehensive training and support to set you up for success
Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
Team building activities and regular crew competitions
Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
The possibility of owning your own franchise or joining our corporate office in future!
We appreciate diverse experience, but specifically, we are looking for candidates who have:
Leadership or supervisory experience in a fast-paced environment
A track record of providing outstanding customer service
Completed or willingness to complete Food Safety Supervisor certificate
Completed or willingness to undertake Responsible Service of Alcohol course
Wwe're committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.
At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading,



coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.
What's in it for me?
So much! Check out some of the benefits below:
Fair pay in line with the Fast-Food Industry Award
Flexible rosters and employment stability
Free and comfortable GYG uniforms and exclusive merch
Heavily discounted GYG meals
Comprehensive training and support to set you up for success
Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
An uncapped referral program! Bring your mates and earn $200 per successful referral
Team building activities and regular crew competitions
Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family
The chance to join our Hola Central team or become a Franchisee!
We appreciate diverse experience, but specifically, we are looking for candidates who have:
Leadership or supervisory experience in a fast-paced environment
A track record of providing outstanding customer service
Completed or willingness to complete Food Safety Supervisor certificate
Completed or willingness to undertake Responsible Service of Alcohol course
Wwe're committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.
At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work setting for the crew.
#J-*****-Ljbffr

📌 Experienced Shift Leader (Caboolture)
🏢 Guzman Y Gomez
📍 Caboolture