Cottesloe Beach Hotel has an opportunity for an experienced and service-driven Front Office Supervisor to lead the front office operations and deliver exceptional guest experiences. This role is ideal for a confident hospitality professional who is proactive and has good communication and collaboration skills to work across all departments.
About the Role
Reporting to the General Manager, the Front Office Supervisor is responsible for overseeing all front office functions, ensuring smooth daily operations, and maintaining high standards of guest service. You will be a visible leader, setting the tone for professionalism, warmth, and efficiency at the front desk.
Key Responsibilities
Lead and manage rooms and reservations operations to deliver exceptional guest service and efficient operational control.
Oversee front desk operations including check-in/check-out, reservations, and guest enquiries
Ensure guest feedback, complaints, and issues are handled promptly and professionally
Maintain front office procedures, systems, and brand standards
Liaise closely with housekeeping, maintenance, and other departments to ensure seamless operations
Monitor KPIs including guest satisfaction, upselling, and operational efficiency
Ensure compliance with WHS, cash handling, and hotel policies.
About You
Proven experience in a similar hotel operations role.
Strong leadership and people management skills
Exceptional communication and interpersonal abilities
Passion for guest service and creating memorable experiences
Strong organisational skills with attention to detail
Confident using property management systems and hotel technology
Ability to remain calm and professional under pressure
Flexible availability,



including weekends and public holidays
What We Offer
Competitive salary package
Supportive and collaborative leadership team
Opportunities for career growth and career development
A positive workplace culture that values teamwork and service excellence
Whatever you're looking for, you'll find it at The Cottesloe Beach Hotel
The Cottesloe Beach Hotel stands for everything that Perth is about ... sunshine, beautiful beaches, fresh, local produce and a relaxed atmosphere to enjoy all of these things with our favourite people.
Located on one of Australia's most famous beaches, The Cottesloe Beach Hotel has remained a WA landmark destination for over 100 years. The iconic hotel first opened its doors in **** as The Hotel Cottesloe and major renovations in **** saw the building take on the famous art deco characteristics that remain to this day.
The Beach Club oozes style, while our latest addition, Cott & Co. Fish Bar, is a little more sophisticated, yet, like The Beach Club, is the definition of relaxing with good food, wine and company. And right in the middle of all of this, we have the Verandah Bar for those that want to come in straight off the beach to enjoy our extensive range of craft beers and of course, the view.
For those of you who don't want to leave, we've got that part covered too. The Cottesloe Beach Hotel offers a choice of thirteen renovated,



first floor, hotel rooms, ten of which enjoy ocean views and private balconies. You'll have the best seats in the house (or on the coast for that matter), to watch our famous WA sunset.
Source: This is an extract from the company's own website.
The Cottesloe Beach Hotel
Whatever you're looking for, you'll find it at The Cottesloe Beach Hotel
The Cottesloe Beach Hotel stands for everything that Perth is about ... sunshine, beautiful beaches, fresh, local produce and a relaxed atmosphere to enjoy all of these things with our favourite people.
Located on one of Australia's most famous beaches, The Cottesloe Beach Hotel has remained a WA landmark destination for over 100 years. The iconic hotel first opened its doors in **** as The Hotel Cottesloe and major renovations in **** saw the building take on the famous art deco characteristics that remain to this day.
The Beach Club oozes style, while our latest addition, Cott & Co. Fish Bar, is a little more sophisticated, yet, like The Beach Club, is the definition of relaxing with good food, wine and company. And right in the middle of all of this, we have the Verandah Bar for those that want to come in straight off the beach to enjoy our extensive range of craft beers and of course, the view.
For those of you who don't want to leave, we've got that part covered too. The Cottesloe Beach Hotel offers a choice of thirteen renovated, first floor, hotel rooms, ten of which enjoy ocean views and private balconies. You'll have the best seats in the house (or on the coast for that matter), to watch our famous WA sunset.
Source: This is an extract from the company's own website.
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📌 Front Office Supervisor (Perth)
🏢 Cottesloe Beach Hotel
📍 Perth